Public Sector Reforms and Service Delivery in Local Government: A Case Study of Temeke Municipality, Dar Es Salaam Tanzania.

ABSTRACT The purpose of this study was to investigate the impacts of public sector reforms and service delivery in local government using Temeke Municipal council as a case study. The general objective was to investigate the impact of public sector reforms on service delivery in local government at Temeke municipal council, the specific objectives were to analyze the effects of public sector reforms on service delivery, to analyze the measures that have been put in place to achieve good service delivery, to analyze the relationship between public sector reform and service at and finally to analyze the challenges that are encountered when implementing public sector reforms. The study used descriptive, research design. It involved qualitative and quantitative research approach to analyze primary and secondary data, Purposive and simple random sampling was used to select 102 respondents. Questionnaires and interview were used to collect data. The study findings shows 65% of the respondents agreed that accountability has improved, 55% also agreed that services are prompt and timely, 60% of the respondents agreed recruitment has greatly improved and 60% of the respondents agreed that Technology has helped to improve service delivery. The study shows that there was a positive relationship between public sector reforms and service delivery at Temeke Municipal Council because the coefficient was found to be (1.063). The study recommended the municipal council of Temake to continually train its staff, sanitization of the locals on importance of paying taxes, give allowance as a motivation, recruit many staff, provide more stationary, introduced well functioning technological systems, buy more equipment, introduce more taxes, encourage more women to participate politically and look for other sources of income.

Table of Contents

Dedication………………………………………………………...………………..………………I

Copyright…………………………………………………………..………………………….…..ii

Declaration……………………………………………………………………………………..…iii

Declaration……………………………………………………………………………………..…iv

Acknowledgment……………………………………………………………………………….…v

Table Of Contents ..................... …………………………………………………………………vi

List of Tables………………………………………………………………………..……………ix

List of Figures……………………………………………………………………….………….…x

List Of Abbreviations………………………………………………………………………….…xi

Abstract…………………………………………………………………………...…………...…xii

CHAPTER ONE: INTRODUCTION ……………………………………………………….…1

1.0 Chapter over view………………………….……………...…...…….......................................1

1.1 Background of the Study ……………………………………………………………………..1

1.1.1Historical Perspective……………………………...…………………………………...........1

1.2 Problem Statement………………………………………………………………………….....5

1.3 Purpose of the Study………………………………………………...………………….……..6

1.4 Research Objectives……………………………………………...……………………………6

1.5 Research Hypothesis …………………………………………………..………...………....…6

1.6 Research Questions……………………………………………….…...………………………6

1.7 Scope of the Study……………………………………………..….………………………..…7

1.7.1 Geographical Scope…………………………………………….……...……………………7

1.7.3 Content Scope…………………………………………………...………………………..…7

1.72 Theoretical Scope…………………………………………………………………………….8

1.7.4 Time Scope…………..……………………………………………...…...……………….....9

1.8 Significance of the Study……………………..………...………………………………….….9

1.9. Operational Definitions of key Terms………………………………………………………..9

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CHAPTER TWO:REVIEW OF RELATED LITERATURE……………….……….……….…11

2.0 Introduction……………………..……………………………...………………..…….……..11

2.1 Theoretical Review……....…………………………………………………………..………11

2.1.1 System Theory……………………….…………………………………..…………..….…11

2.1.2 Principal Agent Theory…………………………………………………………………….12

2.1.3 The New Public Management Model …………………………..........................................13

2.2 Conceptual Frame Work………………………………………………...…………………...13

2.3 Related Literature………… …………………………………….…………..………….........15

2.3.1 Research Gap..……………………………...……………………………………...………20

CHAPTERTHREE:METHADOLOGY…....……………………………………….……….…..24

3.0 Introduction..……………………….…………….……………….……………..………..….24

3.1 Research Design……….………….……….………………….……………...………………24

3.2 Research Population…….…..……………………...……………………..……………….…24

3.2.1Sample Size……..………………………..………………………………………………....25

3.3 Sample Procedure…………………………………………………..…………...…..…….…26

3.4 Research Instruments …………………………………...…….…………………..…………26

3.5 Validity and Reliability…………………….………………………………………….……..27

3.6 Data Gathering Procedure……………………………..……..…………..…………..………28

3.7 Data Analysis……………….……………………………………..……..……………….….29

3.8 Ethical consideration……………….…………..……………………..………………...……30

3.9 Limitations of the study…………………………………………………….….………….…30

CHAPTER FOUR: PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

4.0 Introduction……………………………………………………………………………..……31

4.1 Demographic Characteristics of Respondents…………………………………..…………...31

4.2.1 Distribution of Respondents by Gender……………………………………………..….….31

4.2.2 Respondents by Age…………………………………………………………………….…33

4.2.3 The Marital Status Of The Respondents…………………………………………….…..…34

4.2.4 The level of Education of respondents……….……………………………………………35

4.2.5 The employment Level of Respondents……………….…………………………………..36

4.3 Effects of Public Sector Reform and Service Delivery………………..….…………………37

4.4 Measures to Improve Service Delivery……………………………………………....………44

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4.5 Relationship between public sector reforms and service delivery………………………...…51

4.6 The Challenges of Public Sector Reforms and Service Delivery Implementation………..…53

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS……..….60

5.0 Introduction……………………………………………………………………………….….60

5.1 Summary of the Findings………………………………………………………………..…...60

5.2 Conclusion……………………………………………………………………………….…..65

5.3 Recommendations………………………………………………………………………...….67

5.4 Area for Further Research……………………………………………………….……..…….68

REFERENCES……………………………..……………………..…..…………………………69

Appendix 1: Participation Letter………………...………….………………….….………..……79

Appendix II: Questionnaire………………....…………….……………....…………………...…70

Appendix III: Interview guide……………..……………………….…..........……………….….85

Appendix IV: BUDJECT……………………………………………….………………….…….86

Appendix V: TIME SCHEDULE V…………………………………..…………………………87