QUALITY CONTROL AS A COMPETITIVE TOOL FOR SMALL SCALE ENTERPRISES IN NIGERIA

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ABSTRACT

The primary objectives of this research is to enable its readers obtain an understanding of the administration of Quality control system in Nigeria. A lot of Quality control management decisions have therefore been directed at keeping pace with all these changes to ensure efficient production of Quality products in and services. Since customers view the price paid for items in terms of their qualities, business firm should ensure that they maintain good quality product for customers’ satisfaction. Quality product gives a firm good image, good reputation, and goodwill. This ensures a good market and an ultimate profit and strong competitive stand among other firms within and outside the country.

TABLE OF CONTENTS

Title Page

Declaration

Approval Page

Dedication

Acknowledgement

Abstract

Table of Content

CHAPTER ONE:

INTRODUCTION

1.1Background of the Essay

1.2Objective of the Essay

1.3Significance of the Essay

1.4Scope and limitation of the Essay

CHAPTER TWO:

LITERATURE REVIEW

2.1Introduction 6

2.2The Traditional Concept of Quality

2.3Concept of Small Scale Enterprises

2.4Need for Small Scale Enterprises

2.5Overview of Total Quality Management.

2.6TQM: Evolution, Concepts and Prospects

2.7TQM Concept AND Quality Service28

2.8Product Quality in Small Scale Enterprises

2.9Determinants of Service Quality

2.10TQM Concept of Quality and Customer Satisfaction

2.11Organizational Culture and the Applicability of TQM

CHAPTER THREE:

SUMMARY, CONCLUSION & RECOMMENDATIONS, REFERENCES

3.1Summary

3.2Conclusion

3.3Recommendations

References

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QUALITY CONTROL AS A COMPETITIVE TOOL FOR SMALL SCALE ENTERPRISES IN NIGERIA

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