Resource Management and Employee Performance of Kampala Capital City Authority (Kcca): Kampala Uganda.

ABSTRACT The purpose of the study provided for the relationship between resource management practices and employee performance of Kampala Capital City Authority. Three specific objectives guided the study which included; examine the effect of Human Resource on employee performance of Kampala Capital City Authority; to examine the effect of Financial Resource on employee performance of Kampala Capital City Authority and to examine the effect of work related resources on employee performance of Kampala Capital City Authority. The study adopted a cross sectional survey design in which quantitative and qualitative data was collected. A target population of 144 respondents was and through use of Slovenes formula the study came up with a sample size of 106 respondents. However, in collection of questionnaires 80 were retrieved. Data was analysed using SPSS. A simple random sampling technique was used to select respondents that participated in the study from Kampala Capital City Authority. The findings on objective one revealed that human resources of the organization contribute to employee performance with an average mean value of 3.25 and a standard deviation of 1.211 which was interpreted as satisfactory. In regard to the financial resources used by KCCA, the average mean was 3.009 and the standard deviation of 1.333 and it was also expressed as fairly satisfactory. The findings for objective three on work related resources and employee performance indicated that there is more reliance on technology in service delivery with a mean of 3.1750 and a standard deviation of 1.33857 which was expressed as satisfactory. The average mean for motivation is 3.329 and a standard deviation of 1.352 which is interpreted as satisfactory. The general mean for employee performance was 3.3175 and standard deviation of 1.2495 interpreted as satisfactory. The R2 value of 0.013 indicates the total variation of human resource on employee performance having an effect of 1.3% and the null hypothesis was rejected because p≤0.05. The statistical significance on the regression row showed the p value as 0.382a which was more than 0.05. This indicates that the results for human resource’s effect on employee performance are not significant and hence considered not fitting model for the data. Regression analysis for natural resources significantly affect performance of employees of KCCA at a rate of 0.61% indicating that natural resources significantly influence performance of KCCA employees. The study recommends; the government in partnership with KCCA to carryout sensitization campaigns on how employees should be rewarded for effective performance. The researcher recommends government to come up with binding criteria to determine different policies through which entities like KCCA can use the collected taxes to help the organization accomplish its set tasks before the along waited budgets which at times are not enough for the organization. The study contributed to knowledge through providing evidence to support the fact that resources management practices if effectively applied by an organization be it private or public can improve the employee performance and it is now clear that management of various resources used by Kampala Capital City Authority is somehow lacking and little is done through to improve employee performance in Kampala Capital City Authority. The study concludes that the best human resource practices can lead to improvement in employee performance since it increases on the quality of personnel to serve in the organization, further that payments be made on time to make work easy for employees at Kampala Capital City Authority.

TABLE OF CONTENTS

DECLARATION ............................................................................................................................. i

APPROVAL ................................................................................................................................... ii

DEDICATION ............................................................................................................................... iii

ACKNOWLEDGMENT................................................................................................................ iv

TABLE OF CONTENTS ................................................................................................................ v

LIST OF TABLES ....................................................................................................................... viii

LIST OF FIGURES ....................................................................................................................... ix

LIST OF ACRONYMS .................................................................................................................. x

ABSTRACT ................................................................................................................................... xi

CHAPTER ONE ........................................................................................................................... 1

INTRODUCTION......................................................................................................................... 1

1.0 Introduction ............................................................................................................................... 1

1.1 Background to the Study ........................................................................................................... 1

1.1.1 Historical Perspective ............................................................................................................ 1

1.1.2 Theoretical Perspective .......................................................................................................... 2

1.1.3 Conceptual perspective .......................................................................................................... 3

1.1.4 Contextual Perspective........................................................................................................... 5

1.2 Statement of the Problem .......................................................................................................... 5

1.3 Purpose of the study .................................................................................................................. 7

1.4 Specific objectives .................................................................................................................... 7

1.5 Research questions .................................................................................................................... 7

1.6 Research hypothesis .................................................................................................................. 7

1.7 Scope of the Study .................................................................................................................... 7

1.7.1 Geographical Scope ............................................................................................................... 7

1.7.2 Content Scope ........................................................................................................................ 8

1.7.3 Time Scope ............................................................................................................................ 8

1.8 Significance............................................................................................................................... 8

1.9 Operational definition of key terms .......................................................................................... 8

CHAPTER TWO ........................................................................................................................ 10

LITERATURE REVIEW .......................................................................................................... 10

2.0 Introduction ............................................................................................................................. 10

2.1 Theoretical Framework ........................................................................................................... 10

Resource-based view .................................................................................................................... 10

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2.2 Conceptual review .................................................................................................................. 11

2.2.1 Conceptual framework review ............................................................................................. 12

2.2.1.1 Resource Management ...................................................................................................... 12

2.2.1.2 Employee Performance ..................................................................................................... 14

2.3 Review of the related literature ............................................................................................... 17

2.3.1 Human resource and employee performance ....................................................................... 17

2.3.2 Effects of financial resources on employee performance .................................................... 20

2.3.3 Effect of work place related resource on performance of employees .................................. 22

2.4 Empirical Review.................................................................................................................... 24

2.5 Research Gaps ......................................................................................................................... 27

CHAPTER THREE .................................................................................................................... 29

METHODOLOGY ..................................................................................................................... 29

3.0 Introduction ............................................................................................................................. 29

3.1 Research Design...................................................................................................................... 29

3.2 Study Population ..................................................................................................................... 29

3.3 Sample size and sampling design ........................................................................................... 29

3.3.1 Sample size .......................................................................................................................... 29

3.3.2 Sampling Design .................................................................................................................. 30

3.4 Tools of data collection ........................................................................................................... 30

3.4.1 Questionnaires...................................................................................................................... 30

3.5 Measurements of Variables ..................................................................................................... 31

3.6 Validity and Reliability ........................................................................................................... 31

3.6.1 Validity of research Instrument ........................................................................................... 31

3.6.2 Reliability of the instruments ............................................................................................... 31

3.7 Data analysis ........................................................................................................................... 32

3.8 Research Procedures ............................................................................................................... 32

3.9 Research Ethics ....................................................................................................................... 32

3.10 Ethical Considerations .......................................................................................................... 33

CHAPTER FOUR ....................................................................................................................... 34

DATA PRESENTATION, ANALYSIS AND INTERPRETATION ..................................... 34

4.0 Introduction ............................................................................................................................. 34

4.1 Social demographic characteristics of the respondents .......................................................... 34

4.2 Descriptive statistics for Resources Management .................................................................. 37

4.3 Descriptive statistics for employee performance .................................................................... 40

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4.4 Effect of Human Resource on employee performance of Kampala Capital City Authority .. 42

4.5 Effect of financial Resource on employee performance of Kampala Capital City

Authority ....................................................................................................................................... 44

4.6 Effect of work related resource on employee performance of Kampala Capital City

Authority ....................................................................................................................................... 46

CHAPTER FIVE ........................................................................................................................ 48

DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATION................... 48

5.0 Introduction ............................................................................................................................. 48

5.1 Discussion of Findings ............................................................................................................ 48

5.2 Conclusion .............................................................................................................................. 51

5.3 Recommendations ................................................................................................................... 51

5.4 Contributions to knowledge .................................................................................................... 52

5.5 Limitations of the study .......................................................................................................... 53

REFERENCES ............................................................................................................................ 54

LIST OF APPENDICES ............................................................................................................ 61

APPENDIX I: QUESTIONNAIRE .............................................................................................. 61

APPENDIX II: INTRODUCTORY LETTER FROM THE HOD ............................................... 64

APPENDIX III: TRANSMITTAL LETTER................................................................................ 65

APPENDIX V: FIELD REFERENCE LETTER .......................................................................... 66