Supplier Development and Quality Management Case: Uganda Breweries Limited

TABLE OF CONTENT

DECLARATION ............................................................................................................................ ii

APPROVAL .................................................................................................................................. iii

DEDICATION ............................................................................................................................... .iv

ACKNOWLEDGMENT ................................................................................................................. v

ABSTRACT ................................................................................................................................... vi

TABLE OF CONTENT ................................................................................................................ vii

CHAPTER ONE .............................................................................................................................. 1

1.0 Introduction ............................................................................................................................... 1

1.1 Background to the study ............................................................................................................ 1

1.2 Statement of the problem ........................................................................................................... 2

1.3 Purposes of the study ................................................................................................................. 2

1.4.1 Objective ofthe study ............................................................................................................. 2

1.5 Research Questions .................................................................................................................... 3

1.6 Scope of the study ...................................................................................................................... 3

1.7 Significance ofthe study ........................................................................................................... 3

CHAPTER TWO:LITERATURE REVIEW ................................................................................... 4

2.0 Introduction ............................................................................................................................... 4

2.1 Supplier development ................................................................................................................ 4

2.1.1 Supplier development process ................................................................................................ 4

2.1.2 Benefits of supplier development ........................................................................................... 7

2.1.3 Challenges of supplier development.. ..................................................................................... 8

2.2 Quality management concept .................................................................................................... 9

2.2.1 Theories of quality management .......................................................................................... 10

2.2.2 Measures of quality management ......................................................................................... 14

2.2.3 Benefits of quality mangment.. ............................................................................................. l5

2.3 Effect between supplier development and quality management ............................................. 16

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CHAPTER THREE:METHODOLOGY ....................................................................................... 18

3.0 Introduction ............................................................................................................................. 18

3 .1 Research Design ...................................................................................................................... 18

3.2 Type of data ............................................................................................................................. 18

3 .3 Source of data .......................................................................................................................... 18

3.3 Population ................................................................................................................................ 18

3.4 Sample size .............................................................................................................................. 19

3.5 Sample procedure and design .................................................................................................. 19

3.6 Methods of data collection ...................................................................................................... 19

3.7 Measurements of variables ...................................................................................................... 19

3 .8 Data processing ........................................................................................................................ 19

3.8.1 Editing .................................................................................................................................. 19

3.6.2 Coding .................................................................................................................................. 20

3.4 Data presentation and analysis ................................................................................................ 20

3.5 Limtiaitons ofthe study ........................................................................................................... 20

CHAPTER FOUR:ANALYSIS, PRESENTATION AND INTERPRETATION OF THE

FINDINGS ..................................................................................................................................... 21

4.0 Introduction ............................................................................................................................. 21

4.1 Objectives ofthe study ............................................................................................................ 21

4.2. Arrangement of the findings ................................................................................................... 21

4.3 General Information about the respondents ............................................................................. 22

4.3.1 Gender .................................................................................................................................. 22

4.3.2 Age ........................................................................................................................................ 22

4.3.3 Level of education ................................................................................................................ 23

4.3.4 Tenure in office (how long they have worked in the organization) ..................................... 23

4.4 Supplier Development ............................................................................................................. 24

4.4.1 Does your organization carryout supplier development? ..................................................... 24

4.3.3 Level of education ................................................................................................................ 24

4.4.3 Does your organization face challenges when carrying out supplier development? ............ 25

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4.4.4 How the above challenges are overcome ............................................................................. 25

4.3.3 Level of education ................................................................................................................ 25

4.5 Quality management ................................................................................................................ 26

4.5.1 Does supplier development lead to quality management in your organization? .................. 26

4.5.2 Does your organization get the following benefits of quality management? ....................... 26

4.5.3 What measures lead to quality? ............................................................................................ 27

4.5.4 Does supplier development impact on quality management? .............................................. 27

4.5 .6 What are the positive and negative impacts of supplier development on quality

management? ................................................................................................................................. 28

CHAPTER FIVE ........................................................................................................................... 29

SUMMARY, CONCLUSION AND RECOMMENDATION ...................................................... 29

5.0 Introduction ............................................................................................................................. 29

5.1 Summary of the findings ......................................................................................................... 29

5.3 Conclusion ............................................................................................................................... 30

5.3 Recommendations ................................................................................................................... 30

5.4 Areas for Further research ....................................................................................................... 31

APPENDIX A: Questionnaires ..................................................................................................... 34

APPENDIX B: Budget .................................................................................................................. 38

APPENDIX C: Time frame .......................................................................................................... 39