The Contribution of the Procurement Department to Service Delivery in an Organization: A Case Study of Crown Beverages Limited (Pepsi) Uganda.

TABLE OF CONTENTS

Declaration ...................................................................................................... i

Approval ......................................................................................................... ii

Dedication .................................................................................................. iii

Acknowledgement ....................................................................................... .iv

Table of contents ............................................................................................. v

List of tables .............................................................................................. viii

List of figures .............................................................................................. ix

Abstract ....................................................................................................... x

CliAPTER ONE ............................................................................................... l

1.0 INTRODUCTION ....................................................................................... 1

1.1 Background of the study ........................................................................... 1

1.2 Problem statement .................................................................................... 3

1.3 Purpose of the study ................................................................................. 3

1.4 General objective ....................................................................................... 3

1.4.1 Specific objectives .................................................................................. 4

1.5 Research questions ................................................................................... 4

1. 6 Scope of the study: .................................................................................... 4

1.6.1 Geographical scope ................................................................................ 4

1.6.2 Content scope ........................................................................................ 4

1.6.3 Time scope ............................................................................................. 5

1. 7 Significance of the study ........................................................................... 5

1.8 Conceptual framework .............................................................................. 6

CliAPTER TWO .............................................................................................. 7

LITERATURE REVIEW ................................................................................... 7

2.0 Introduction .............................................................................................. 7

2.1 Importance of a procurement department .................................................. 8

2.2 Brief guide to procurement ........................................................................ 9

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2.2.1 Procurement in the humanitarian context .............................................. 9

2.3 Procurement department objectives ......................................................... 10

2.4 Procurement policies ............................................................................... 10

2.5 Procurement process ............................................................................... 11

2.6 The role of the procurement department in reducing costs ....................... 11

CHAPTER THREE ................................................................................... 13

RESEARCH METHODOWGY .................................................................. 13

3.0 Introduction ............................................................................................ 13

3.1 Research design ...................................................................................... 13

3.2 Research population ................................................................................ 13

3.3 Sampling procedure ................................................................................ 13

3.4 Sample size ............................................................................................. 14

3.5 Data collection instruments ..................................................................... 14

3.5.1 Questionnaires ..................................................................................... 14

3.5.2 Interviews ............................................................................................. 15

3.5.3 Discussion groups ................................................................................ 15

3.5.4 Observation .......................................................................................... 15

3.6 Data collection procedure ........................................................................ 15

3. 7 Data processing analysis ......................................................................... 16

3.8 Limitations of the study ........................................................................... 17

CHAPTER FOUR ....................................................................................... 19

DATA PRESENTATION, ANALYSIS AND INTERPRETATION ...................... 19

4.0. Introduction ........................................................................................ 19

4.1 Demographic characteristics of respondents ........................................... 20

4.1.1 Distribution of respondents by gender ................................................. 20

4.1.2 Distribution of respondents by age ...................................................... 21

4.1.3 Nationality of the respondents ............................................................ 22

4.1.4 The n1arital status of respondents ....................................................... 24

4.1.5 Level of education attained by respondent.. ......................................... 25

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4.1.6 Working experience of the respondents ............................................... 26

4.1. 7 Department served by respondents ..................................................... 27

4.1.8 The position held by respondents ........................................................ 28

4.2 Objectives of the procurement department.. ........................................... 29

4.2.1 Departments which have a relationship with the procurement

department ................................................................................................ 31

4.2.2 Departments that relate with the procurement department .................. 32

4.2.3 Departments that realized improvement in their performance ............... 32

4.2.4 Duration taken by the department to perform its tasks ........................ 33

4.2.5 Response on how the procurement department is equipped ................. 34

4.2.6 Increase in service delivery ................................................................. 35

4.2. 7 Challenges facing the procurement department ................................... 36

4.2.8 Measures that can be devised to overcome the challenges ..................... 37

CHAPTER FIVE ........................................................................................ 40

DISCUSSION, CONCLUSION AND RECOMMENDATION ............................. 40

5.0 Introduction ......................................................................................... 40

5.1 Discussion ........................................................................................... 40

5.2 Conclusions ......................................................................................... 43

5.3 Recommendations ................................................................................ 45