ABSTRACT
The topic of this research is the contributions of modern office equipment. In the advancement of secretarial profession. The study was restricted to Anammco and Emenite Plc. Emene, near Enugu Urban.
To conduct the study, questionnaire structured in two phases was used as the instrument for collecting data.
The instrument was validated by the use of pilot test and test –re-test method.
Phase a of the questionnaire contain personal data of the respondents while phase B contained the main questionnaire items used in eliciting the major response upon which decision were based in the research.
The population consist all the secretaries in Anammco plc and Emenite Ltd. Emene. They are 200 in number out of the population, a sample of 90 secretaries were randomly selected.
After the analysis, which were presented in tables with percentage scores, the following findings were made.
-Secretaries in Anammco and Emenite plc use modern office equipment like computer, teleprompter and telephone answering machine and E- mail.
-These secretaries do not encounter problems in the usage of such office equipment.
-Modern office equipment contributes very significantly in increasing the secretaries efficiently and effectiveness.
-Secretaries derive huge amount of Joy in using modern office equipment.
After the findings, the following recommendations were made:
-Modern office equipment should replace the old one since the modern ones enhance efficiency of secretaries.
-The challenges posed by the equipment to secretaries can be challenged by the secretaries if they put more effort in their duties which do not really require office equipment so as to make their place in the business industry indispensable.
-The management of the organization should try to procure this office equipment for Secretaries Job efficiency.
-As a result of difficulties in manipulating these equipment. Secretaries should be sent for further training.
-Organization should procure power generators to ensure that they are always functional.
-Finally, the researcher suggested that further studies could be undertaken on the place of the secretary in the success of business organization in general.
TABLE OF CONTENT
Title pageii
Approval pageiii
Abstractiv
Table of contentvii
CHAPTER ONE
Introduction1
1.1Background of the study1
1.2Statement of problem3
1.3Purpose of study4
1.4Significance of study4
1.5Delimitation of the study5
1.6Assumption of the study5
1.7Research questions5
1.8Definition of terms6
CHAPTER TWO
Literature review8
2.1The contributions of modern office equipment
to the secretary’s job efficiency12
2.2Classification of modern office equipment15
2.3Duties of a secretary25
2.4Problem secretaries encounter in the
use of modern office equipment29
CHAPTER THREE
Research methodology31
3.1Design of the study31
3.2Source of data31
3.3Area of the study32
3.4Population of the study32
3.5Sample and sampling technique32
3.6Instrument used for coveting data33
3.7Method of administration
and collection data 34
3.8Method of data analysis 34
3.9Validity of research instrument35
CHAPTER FOUR
Presentation and analysis of data36
CHAPTER FIVE
Discussion of findings, summary, recommendations and conclusion41
5.1discussions of findings41
5.2Summary of findings43
5.3Recommendations44
5.4Conclusion45
5.5Limitation of study46
5.6Suggestion for further study47
Reference48
Appendix50