The Effect of Outsourcing on The Performance of Organizations: A Case Study of Uganda Breweries

TABLE OF CONTENTS 

DECLARATION , .. ., . ., .............. ., ...................... ., ........................... ., .. .,., ............... ., . ., ..................... ii 

APPROVAL, .,., .................................. ., ...................... ., ............................................... .,., .... .,., ....... iii 

DEDICATION ............ ., .............. ., . ., .................... ., . .,., ................................................................... i, 

ACKNOWLEDGMENT .............................................................................................................. , 

Cll/P·n,R ONE ............................................................................................................................. I 

1N·1·RODUCTION .......................................................................................................................... I 

1.0 Introduction ......................................... , ................................................................................. 1 

I .1 Back ground to the study .... ., ................................................................................................. 1 

1.2 Statement or the problem ...................................................................... ., .............................. 3 

1.3 Purpose of the study .............................................................................................................. 4 

1.4 Objectives or the study .......................................................................................................... 4 

1.5 Research questions .. ., ............................................................................................................ 4 

1.6 Scope of the study ................................................................................................................. 4 

l .6.1 ·1·ime scope ............................. ., .......................................................................................... 4 

1.C,.2 Ckographical scope.......................................... -I 

1.(d Subject scope .............................................. ., ......................................... ., ........................... 4 

1.7 Significance of the study ....................................................................................................... 5 

1.8 Conceptual frame work ....................................................................... ., ................................ 6 

CHAPTER TWO ...... ., ... ., ........... ., . ., ...................................... .,.,........................................ . 7 

LITERATURE REVIEW ............. .,....................... ....................................................... 7 

2.() INTRODUCTION ............................................... ........................................................... 7 

:'.1 . Activities that companies outsource ............................. .,......................................... , 

2.2 Reasons for outsourcing by organisations ............................................................ ····-······ 8 

'.2.3 l llm out sourcing reduce costs .......................... ., ....................................... ., ....................... I I 

2.--t performance ......................................................................................................................... I~ 

2.5 The relationship between outsourcing and organisational performance ............................. 14

CHAPTER THREE ............... ., .... ., ............... ., .. ., ................ ., ... ., .............. .,., ................................ 17 

METHODOLOGY ... ., ............ ., . ., ............... ., .. .,.,.,., .......... ., ......... ., .............. ., ................... ., .......... 17 

3.0 Introduction ........ ., .. ., ............ ., .. .,., ......................................... ., ................. .,., ..................... 17 

1.1 Study Design .............. .,., ....................................... ., ........................................................... 17 

3.2 Study Population ..................................................................... .. . ....... 17 

3.4 Sampling Method ................................................................................................................ 17 

3.4.2Samplc Size ....................................................................................................................... 18 

3.5 Sources or l)ata ................................................................................................................... 18 

3.5. 1 Primary Sources or Data ........................................................ .. 

3.5.2 Secondary Sources of Data ........................................................ .. 

3.6 Data Collection Methods ..................................................................................................... 18 

3.6.1 Questionnaire .................................................................................................................... 18 

3.6.2 Key informants Guide ...................................................................................................... 19 

3.7. Data process Analysis ........................................................................................................ 19 

3 .8 1 cthical considerations ......................................................................................................... 19 

3.9 I.imitations and Delimitations ............................................................................ . 

CHAPTER FOUR ........................................................................................................ .. 

PRESENTATION, INTERPRETATION AND ANALYSIS OF FINDINGS ............................. 20 

4.0 Introduction ......................................................................................................................... 20 

4.1 Demographic characteristics ............................................................................................. 20 

4.1.1 Gender or respondents ...................................................................................................... 2U 

4.1.2 distribution of respondents ...................................................................................... 21 

4.1.3 Level of qualification of respondents ............................................................................... 22 

4.2.1 Whether outsourcing is practised by Uganda breweries'' ................................................ 22 

4.1.3 Activities outsourced by Uganda breweries limited ........................................................ 23 

4.3 Reasons for outsourcing by Uganda breweries limited ....................................................... 25 

4.3.1 How outsourcing reduce costs at Uganda breweries ........................................................... 28 

4.4 Impact of outsourcing on organisational performance . .... 

CHAPTER FIVE ..................................................................... . 

DISCUSSION. SUMMARY. CONCLUSION. RECOMMENDATION................... . ..... 3) 

5.0 Introduction ........................................................................................................................ 35 

5.1.0 Discussion of findings ...................................................................................................... 35 

5.1.1 Activities outsourced by Uganda breweries ................................................................... 15 

5.1.2 The reasons for outsourcing al Uganda breweries .......................................................... 35 

5.1.3 How docs outsourcing reduce costs ................................................................................. 36 

5.1.4 Relationship between outsourcing and organizational performance ................................. 37 

5.2 Summary of the Endings ......................................................................... .. ~7 

5.3 Conclusion ......................................................................................................................... 38 

5.4 Recommendations ............................................................................................................. 38 

5.5 Areas of further research ...................................................................................................... 19 

REFRENCES 

APPENDIX I RESEARCH INSTRUMENT

QUESTIONNAIRE ....................................... 42 

Appendix I : Research Time lhune ........................................................................................... 4 7 

Appendix ii Research Budget. ...................................................................................................... 48