THE EFFECTS OF POOR RECORDS MANAGEMENT IN AN OFFICE ORGANIZATION IN FEDERAL POLYTECHNIC, OKO

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ABSTRACT

This study is on the effects of poor records management in an office organization. The purpose of the study is to find the effect of poor records management in an office organization. To find out the importance of records management in an office organization, to know the problems associated with poor records management. The population of the study consists from the federal polytechnic, oko; the data collected for the study is by study means of literature review and questionnaire which the researcher administered personally. The research used percentages in the analysis of data, this is to make for easier understanding of the findings. The conclusions based on the findings are records management is the key to success in any business organization, it helps a lot in filling and retrieving of documents.

TABLE OF CONTENT

Title pagei

Approval pageii

Dedicationiii

Acknowledgementsiv

Abstractvi

Table of contentvii

CHAPTER ONE

1.0INTRODUCTION1

1.1Background of the study2

1.2Statement of the study7

1.3Purpose of the study8

1.4Significance of the study8

1.5Research Questions9

1.6Scope of the study10

1.7Definition of terms10

CHAPTER TWO

2.0Literature Review13

2.1Reliable records management 19

2.2Current issue in records management 21

2.3Impact on records management 23

2.4Elements of records management system24

2.5Identify records management roles26

2.6Types of records 27

2.7Computerized personnel records30

2.8Poorly maintained government computer system36

2.9Improving public service productivity through information 40

2.10Policy and Infrastructural 41

2.10.1Strategic approach to public management43

2.10.2Records Creation 45

2.10.3Records use and maintenance 48

CHAPTER THREE

3.0Methodology51

3.1Brief Outline of the Study51

3.2Design of the Study52

3.3Area of the Study52

3.4The Population of the Study52

3.5Sample of the Study53

3.6Instrument for Data Collection54

3.7Validation of the Instrument54

3.8Distribution and Retrieval of the Instrument55

3.9Method of Data Analysis.55

CHAPTER FOUR

4.0DATA PRESENTATION AND ANALYSIS 56

4.1Findings73

CHAPTER FIVE

5.0Summary of Findings76

5.1Recommendations 77

5.2Conclusion79

5.3Limitations of the Study80

References82

Appendices84

Questionnaire 65

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THE EFFECTS OF POOR RECORDS MANAGEMENT IN AN OFFICE ORGANIZATION IN FEDERAL POLYTECHNIC, OKO

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