The Effects of Training and Development on Employees Performance Case Study of Mtn Uganda, Kampala District

ABSTRACT The study entitled "the effects of training and development on employee's performance" was carried out at MTN Uganda-Kampala District, located in Central Uganda. It was intended to determine the relationship between training and development of employees and their performance at work. The study was guided by four objectives. The first one was to investigate the benefits of training and developing employee to a company. The second, one, was to find out the relationship between employee training, development and their performance. The third one was to find out the challenges in training and development of employees. And lastly to recommend training and development strategies to be adopted by companies to effectively improve employee performance. The questionnaires and interview were used as a tool together data from 120 respondents. The data was analyzed both qualitatively and quantitatively. The study findings revealed that, MTN Kampala-Uganda had greatly benefited from the training and development of its employees. This was in following ways : creating a pool of readily available and adequate replacement for personal who may leave or move up in the organization, enhancing the company's ability to adopt and use advances in technology because of a sufficiently knowledgeable staff, building a more efficient, effective and highly motivated team, in which enhances the company's competitive position and improves employees morale, ensuring adequate human resource for expansion into new programs, increased productivity, reduced employee turnover, increased efficiency resulting in financial gains and degreased need for supervision. In addition, challenges faced by MTN Uganda in the effective management of Human Resource (HR) Training and development (T&D) varied from concern about the lack of intellectual HR professionals in telecommunication, and this suggests that employers viewed HR T&D as a function secondary to HRM and perhaps considered it as being oflesser important.

  LIST OF CONTENTS 

TITLE PAGE,--------------------------I 

DECLARATION-------------------------II 

APPROVAL-------------------------III 

DEDICATION------------------------IV 

ACKNOWLEDGEMENT---------------------V 

ABSTRACT-------------------------VI 

ACRONYMS-----------------------VII 

LIST OF TABLES------------------------vm 

LIST OF FIGURES------------------------1x 

LIST OF CONTENTS----------------------x 

CHAPTER ONE 

INTRODUCTION 

1.0 Overview--------------------------1 

1.1 Background of the study---------------------1 

1.2 Statement of the Problem-----------------------4 

1.3 Purpose of the research----------------------5 

1.4 Research objectives-----------------------:, 

1.4.1 Specific objectives----------------------5 

1.5 Research Hypothesis-----------------------0 

1.6 Research questions --------------------------n 

1.7. Scope of the research-----------------------0 

xi 

1.8 Significance of the Study-----------------------7 

1. 9 Limitations 7 

CHAPTER TWO 

LITERATURE REIVEW 

2.0 Overview----------------------------8 

2.1 Theoretical review 8 

2.2 Conceptual framework 13 

2.3 Review of related literature 14 

2.3.1 Operational Definitions 14 

2.4 MTN Staff.-------------------------15 

2.5 Benefits of training and development ofemployees-------------16 

2. 5 .1 Typical Reasons for Employee Training and Development 17 

2.5.2 Benefits of Training 17 

2.5.3 General Benefits from employee training and development 18 

2. 6 Aims of training 18 

2.6.1 Areas of training 19 

2.6.2 The training philosophy 21 

2.6.3 Types/ methods of training in organizations 23 

2.6.4 The role of trainers 26 

2.6.5 Training Cycle 29 

2. 7 Analyzing training Needs 32 

xii 

2. 7.1 Methods of Analyzing Training Needs----------------32 

2.7.2 Using performance Appraisal Identity Training Needs 35 

2. 7.3 Declining confidence in training 3 6 

CHAPTER THREE 

METHODOLOGY 

3.0 Overview·---------------------------39 

3.1 Research Design 39 

3 .2 Research population 0 

3.2 .1 Target population.------------------------40 

3.3 Sample and sampling procedur 1 

3 .4 Instruments 2 

3. 5 Data Collection 4 

3. 6 Validity & reliability 4 

3. 7 Data analysis 5 

3. 8 Ethical consideration 5 

CHAPTER FOUR 

DATA PRESENTATION, INTERPRETATION, AND ANALYSIS 

4.lOverview·----------------------------46 

4.2 natures of the Respondents 6 

CHAPTER FIVE 

DISCUSSION, CONCLUSION AND RECOMMENDATIONS 

5.0 Overview---------------------------72 

5.1 Discussion of the research findings,-------------------72 

5.2.1 Nature of the respondents 72 

5 .3 Conclusion 82 

5.4 Recommendations ------------------------84 

5.5 Area of further research ----------------------:84 

REFERENCES------------------------86 

APPENDICES 89 

APPENDIX A: QUESTIONNAIRE 9 

APPENDIX B: INTERVIEW 95 

APPENDIX C: CALCULATION OF CONTEXT VALIDTY INDEX 98 

APPENDIX D: INTODUCTION LATTER 99