THE IMPACT OF COMMUNICATION IN ACHIEVING ORGANIZATION’S OBJECTIVES (A CASE STUDY OF KWARA STATE POLYTECHNIC, ILORIN)

TABLE OF CONTENTS

Title page i

Certification ii

Dedication iii

Acknowledgements iv

Table of contents vi

Abstract ix

CHAPTER ONE: INTRODUCTION

1.1 Background to the study 1

1.2 Objectives of the study 3

1.3 Statement of the problem 4

1.4 Significant of the study 4

1.5 Scope of the study 4

1.6 Limitations to the study 5

1.7 Definition of terms 5  

CHAPTER TWO: REVIEW OF RELATED

2.1 Introduction 6

2.2 The concept of communication 7 

2.3 Concept of organization 8

2.4 Organizational communications 9

2.5 The structure of organizational communication 11

2.6 Formal and informal communication channels 14

2.7 Flow of information in the organisation 17

2.8 Functions of organizational communication 18

CHAPTER THREE: METHODS AND PROCEDURES OF DATA COLLECTION

3. 0 Research methodology 21

3.1 Research design 21

3.2 Sources of data 21

3.3 Data collection instruments 22

3.4 Research population and sample size 23

3.5 Sampling procedure employed 24

3.6 Method of data analysis 24

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1 Introduction 25

4.2 Summary of findings 31

CHAPTER FIVE: SUMMARY, RECOMMENDATIONS AND CONCLUSION

5.1 Summary 32

5.2 Recommendations 33

5.3 Conclusion 33

 References 35

 Appendix 36

ABSTRACT

It is the contention of this researcher that in an organisation, communication describes the process by which managers establish a degree of “commonness” with their employees and with their external public. To that extent, communication is the vehicle by which information and human attitudes are exchanged with others. Simply put, communication is the “glue” that holds business together, for without some form of communication, the managerial functions of planning, organizing, leading and controlling could not be performed. As organisation grow larger and the world “grows smaller”, an increasing interdependence is created among people and within organisation, which multiplies the need for effective communication. This project discusses the importance of communication in enhancing the goals of a business enterprise by defining the concept of communication from the perspective of the human relations school; it also dwells on the influence of electronic communication in the face of globalization, competition and cooperation. It envisions what need to be done by organisation by making appropriate recommendations generated through the findings of the study.