The Impact Of Contract Management On Service Delivery. Case Study: Nampunge Community Primary School In Wakiso District

ABSTRACT

The study established the extent to which contract management influences service delivery in

Nampunge community primary school. The objectives of the study established the extent to

which contract governance, monitoring and relationship management influences service delivery

in Nampunge community primary school. The study used a descriptive research design using

both quantitative and qualitative approaches. The study population consisted of 36 respondents,

from whom a sample of 30 was drawn. Data was collected using a questionnaire and interview

guide. The study found out that contract governance was the highest significant and contract

monitoring the least predictor of service delivery. The study concluded that delivery of teaching

and learning physical infrastructure and provision of scholastic materials highly depends on the

establishment of contract governance structure and appropriate allocations of roles and

responsibilities in the delivery of primary education. Service delivery also depends on efforts to

set prior contractor performance indicators, collecting data on the set perfonnance expectations,

reporting and taking of corrective actions on the contractor performance reports. Service delivery

also depends on defining communication protocols and development of partnerships protocols

and behaviours. The study recommends that to enhance the service delivery, the Management should always provide for an explicit contract governance structure alongside appointment of contract managers, communicating centralized and decentralized roles in contract management. Should regularly collect, analyze and report on the contractor performance to correct deviations during contract performance. The accounting officer should confirm commitment of funds before engaging service providers to avoid late payment.