ABSTRACT
Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling technique, data was collected by means of questionnaires from 40 Unity Bank officers and the result shows that Unity Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of Unity Bank, necessary legal codes banking should be established in order to enhanced growth of the industry.
TABLE OF CONTENTS
Title Page
Certification2
Dedication3
Acknowledgement4
Abstract5
List of Tables6
CHAPTER ONE:
INTRODUCTION
1.1.Background of the Study
1.2.Statement of the Problem
1.3.Objectives of the Study
1.4.Statement of Research Questions
1.5.Research Hypothesis
1.6.Significance of the Study
1.7.Scope of the Study
1.8.Limitation of the Study
1.9.Definition of Terms
1.10.Brief Profile of Unity Bank PLC
CHAPTER TWO:
LITERATURE REVIEW
2.1. Introduction
2.2. The View on Electronic Banking
2.3. Electronic Banking and the Common Banking Products
2.3.1. Telephone and PC Banking Products
2.3.2. The Card System
2.3.3. The Automated Teller Machine (ATM)
2.4. The Entry of Nigerian Banks Electronic Banking
2.5. The Emerging Issues in Electronic Banking
2.5.1 Threats of Cyber Crimes on the Nigerian Banking Premises
2.5.2. The Regulatory Challenges
2.5.3. Electronic Banking Profitability and Efficiency
2.5.4. Bank Customers Relationship
2.5.5. Operations of Financial Institution
CHAPTER THREE:
RESEARCH METHODOLOGY
3.1. Introduction
3.2. Population of Study
3.3. Sampling Techniques
3.4. Sample Size
3.5. Sources of Data
3.6. Method of Data Analysis
3.6.1 Test of Hypothesis and Inference
3.6.2. Decision Rule and Justification
CHAPTER FOUR:
DATA ANALYSIS AND DISCUSSION OF FINDINGS
4.1. Introduction
4.2. Presentation and Analysis of Data
4.3. Discussion of finding
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1. Summary of the Study
5.2. Conclusion
5.3. Recommendations
REFERENCES- Bibliography
APPENDIX- Proposed Research Questionnaire