The Impact of Electronic Banking on the Performance of Deposit money Banks in Nigeria ,A study of United Bank for Africa(Makurdi Branch)

ABSTRACT

The adoption of Electronic Banking by commercial enterprise has been in existence since the mid 90s, much greater in number due to lower operating costs associated with it. Electronic banking has been in the form of automatic teller machines and telephone transactions. More recently, it has been transformed by the Internet, a new delivery channel for banking services that benefits both customers and banks. Access is fast, convenient, and available around the clock. Furthermore, customer’s application for electronic banking facilities is expanding as the cost savings on transactions over the internet are significant. The chances and threats that the internet symbolizes is no longer news to the present day banking sector. No traditional bank would dare face investment analysts without an Internet strategy. Moreover, business success is not guaranteed by a detailed and thoughtful approach to the internet. The main intention behind the commencement of electronic banking services is to provide the customers with an alternative that is more responsive and with less expensive options. With options just a click away, customers have more control than ever. Their expectations are usability and real-time answers. They also want personal attention and highly customized products and services.

This research intends to see how electronic banking has improved the efficiency and effectiveness in the bank, take a look at the security measures on ground and also proffer a solution that can eradicate fraud in electronic banking. Through the cluster and area sampling technique, data will be collected by means of questionnaires from Fidelity Bank officers to ascertain how Fidelity Bank electronic banking guidelines are in line with the CBN electronic banking objectives. The bank has an effective electronic banking system which will improve its customer’s relationship and satisfaction.

Keywords: Electronic Banking, Security, Transaction, Online Banking, Service delivery channels.

TABLE OF CONTENTS

Title Page 

Certification 

Dedication 

Acknowledgement 

Abstract

List of Tables 

CHAPTER ONE: INTRODUCTION

1.1. Background of the Study

1.2. Statement of the Problem

1.3. Objectives of the Study

1.4. Statement of Research Questions

1.5. Research Hypothesis

1.6. Significance of the Study

1.7. Scope of the Study

1.8. Limitation of the Study

1.9. Definition of Terms

1.10. Brief Profile of United Bank of Africa.

CHAPTER TWO: LITERATURE REVIEW

2.1. Introduction

2.2.0. Conceptual Frame Work

2.2.1. The View on Electronic Banking

2.2.2. Technological Effects of E – Banking

2.2.3. Importance of E – Banking

2.2.4. Draw Backs of E – Banking

2.3.0 Empirical Frame Work

2.3.1. Electronic Banking and the Common Banking Products

2.3.2. Telephone and PC Banking Products

2.3.3. The Card System

2.3.4. The Automated Teller Machine (ATM)

2.3.5. Authentication & Security in an Electronic Banking Environment

2.3.6. Trust in Web & Social Security Concerns

2.3.7 The Entry of Nigerian Banks Electronic Banking

2.3.8. The Belief of Consumers about E – Banking

2.4.0. Theoretical Frame Work

2.4.1 The Emerging Issues in Electronic Banking

2.4.2 Threats of Cyber Crimes on the Nigerian Banking Premises

2.4.3. Legislative & Regulatory Issues

2.4.4. Electronic Banking Profitability and Efficiency

2.4.5. Social Cultural & other Challenges

2.4.6. Security Guideline for Electronic Banking

2.4.7. Bank Customers Relationship & Service Quality in Internet Banking

2.4.8. Operations of Financial Institution

CHAPTER THREE: RESEARCH METHODOLOGY

3.1. Introduction

3.2. Population of Study

3.3. Sampling Techniques

3.4. Sample Size

3.5. Sources of Data

3.6. Method of Data Analysis

3.6.1 Test of Hypothesis and Inference

3.6.2. Decision Rule and Justification

CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION OF FINDINGS

4.1. Introduction

4.2. Presentation and Analysis of Data

4.3. Discussion of finding

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMEDATIONS

5.1. Summary of the Study

5.2. Conclusion

5.3. Recommendations

REFERENCES- Bibliography

APPENDIX - Proposed Research Questionnaire