The Impact Of Employees’ Emotions On Their Job Performance At Anchor Yeast Private Limited Zimbabwe

ABSTRACT

This study found that emotions have a significant impact on employee’s job performance thus

supporting the need for emotion management in organisations. Various studies have proved that

emotions have been ignored in organisations due to the perception that they are an irrational

phenomenon that aims only to oppose the voice of reason. Due to their abstract nature,

organisational leaders have chosen to ignore them. With a harsh economic environment in

Zimbabwe, it can however be safe to assume that the perceived job insecurities resulting from

the economic environment on the part of employees have elicited various emotions among

employees thereby providing enough rationale to look into the possibility of these emotions

playing a certain role in how employees perform.

In the review of previous literature relevant to this particular study, it became clear that most

studies simply investigated the emotional climates in organisations and how these affected

organisational behavior. This study therefore highlighted the relationship or impact that

emotions have on job performance. It looked at emotions from three dimensional perspectives of

basic emotions; social emotions and emotional intelligence.

The significance of this study was to enable organisations understand the reasons for the

manifestation of some of the inexplicable behaviors that characterize their organisations. The

stratified random sampling method and the equal probability sampling method were used to

gather an adequate sample for the study. The profile of the respondents included a variety of

ages, educational levels, years of service and gender. Data was collected using a questionnaire.

The major finding of this research was that emotions have a profound effect on job performance

and this was noted through the existence of a significant moderate positive correlation between

emotions and job performance. The research also found that emotional intelligence and social

emotions have a great effect on employee job performance but basic emotions do not have a

significant impact. This study therefore concluded that there is need for organisational leaders to

foster organisational climates that elicit emotions that can have a positive contribution to their

employees’ job performance.