THE IMPACT OF STAFF CUSTOMER RELATIONSHIP ON ORGANIZATIONAL IMAGE (A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC)

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ABSTRACT

Since the abstract is a prÃ©cised summary of what is actually done in a project it then means that the following information should be contained there in the topic under study location. The statement of problem the research questions and research hypothesis also carried out relevant literature review of the topic under study for purpose of carry out this study a questionnaire was designed with concrete validity and reliability.

Relevant data were collected from the respondents and analyzed accordingly.

The following key findings were made and relevant recommendations put forward.

Based on the topic the impact of staff customer relationship on an organizational image, A case study of UBA PLC Enugu metropolis.

THE KEY FINDING WERE

1.That there is poor counter service that causes delay

2.management is the cause of bank low performance based on the finding the researcher recommends that UBA PLC should employ

3.An experienced and educated public relations officer who will control the affairs of the staff and the public

4.Also they should computerize their entire department and train staff etc.

TABLE OF CONTENT

Title page

Approval

Acknowledgement

Abstract

Table of content

List of tables

CHAPTER ONE

1.1Introduction

1.2Background

1.3Statement of problem

1.4Purpose of the study

1.5Scope of study

1.6Research question

1.7Research hypothesis

1.8Significance of study

1.9Definition of terms

Reference

CHAPTER TWO

2.1Review of related literature introduction

2.2Public relations and staff customer relationship in U.B.A Nig. PLC

2.3Effects of communication and staff customer relationship.

2.4Attitudes motivation and staff customers relationship

2.5Research design and methodology

2.6Research designs

2.7Population of the study

2.8Instrument for data collection

2.9Reliability of the instrument

2.10Method of data analysis

2.11Data presentation and analysis

2.12Presentation and analysis data

2.13Testing of hypothesis

2.14Summary of result

Reference

CHAPTER THREE

3.1Discussion conclusion and recommendations

3.2Discussion of result findings

3.3Conclusion

3.4Implication (s) of the research findings

3.5Recommendations

3.6Suggestions for further research

Bibliography

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THE IMPACT OF STAFF CUSTOMER RELATIONSHIP ON ORGANIZATIONAL IMAGE (A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC)

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