The Impact Of Supplier Development On Product Quality A Case Study Of Sugar Corporation Of Uganda Limited (Scoul)

TABLE OF CONTENTS

DECLARATION .............................................................................................................................. i

APPROVAL ................................................................................................................................... .ii

DEDICATION .............................................................................................................................. iii

ACKNOWLEDGEMENT .............................................................................................................. iv

TABLE OF CONTENTS ................................................................................................................ v

CHAPTER ONE:INTRODUCTION .............................................................................................. 1

1.0 Introduction ............................................................................................................................... 1

1.1 Background of the Study ........................................................................................................... 1

1.2 Statement of the Problem .......................................................................................................... 3

1.3 Purpose and Main Objective of the Study ................................................................................ .4

1.3.1 Objectives of the Study .......................................................................................................... 4

1.4 Research Questions ................................................................................................................... 4

1.5 Scope of the Study ..................................................................................................................... 4

1.5.1 Concept scope/ subject .......................................................................................................... 4

1.5.2 Geographical scope ................................................................................................................ 4

1.5.3 Time scope .............................................................................................................................. 5

1.6 Significance of the Study ........................................................................................................... 5

1.7 Conceptual Frame Work ............................................................................................................ 6

CHAPTER TWO:LITERA TURE REVIEW .................................................................................. 7

2.0 Introduction ............................................................................................................................... 7

2.1 The concept of supplier development.. ...................................................................................... 7

2.2 The impact of supplier development and product quality ......................................................... 7

2.3 Techniques of supplier development ......................................................................................... 8

2.3.1 Using more than one supplier (Competitive Pressure): .......................................................... 9

2.3 .2 Supplier Quality Assurance: ................................................................................................... 9

2.3.3 Early Supplier Involvement (ES!): ......................................................................................... 9

2.3.4 Supplier Evaluation: ............................................................................................................... 9

? 0 5 C d . 1· . . . 9 _.J. on uctmg supp 1er site v1s1ts ............................................................................................... .

2.3.6 Recognizing supplier's achievements: ................................................................................... 9

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2.3.7 Issuing verbal or written requests: ........................................................................................ 10

2.3.8 Providing feedback: .............................................................................................................. 10

2.4 Definittion of Product Quality ................................................................................................. IO

2.5 Dimensions of product quality ................................................................................................ 1 O

2.5.1 Performance: ......................................................................................................................... 11

2.5.2 Reliability: ............................................................................................................................ 11

2.5.3 Serviceability: ....................................................................................................................... 11

2.5.4 Conformance measures: ....................................................................................................... 11

2.5.5 Durability: ............................................................................................................................. 11

2.5.6 Features: ............................................................................................................................... 11

2.5.7 Aesthetics: ............................................................................................................................ 11

2.5.8 Perceived quality: ................................................................................................................. 12

2.5.8.1 Price: .................................................................................................................................. 12

2.6 Challenges faced in implementing supplier development.. ..................................................... 12

2.6.1 Poor communication and feedback: ..................................................................................... 12

2.6.2 Complacency: ....................................................................................................................... 13

2.6.3 Misguided improvement objective ....................................................................................... 13

2.6.4 Lack of clarity and commitment: ......................................................................................... 13

2.6.5 Concealment ofproblems: .................................................................................................... 13

?-· 6. 61111·t·ia.t1 ve ,,a,t.1 gue: .................................................................................................................. _I"~

2.6. 7 Resource limitations: ............................................................................................................ 14

2.6.8 Lack oftrust: ......................................................................................................................... 14

2.7 Conclusion ............................................................................................................................... 14

CHAPTER TI-IREE:RESEARCH METHODOLOGY ................................................................. 15

3.0 Introduction ............................................................................................................................. 15

3.1 Research Design ...................................................................................................................... 15

3.2.The target population ............................................................................................................... 15

3 .2.3 Sample Size and Composition .............................................................................................. 16

3.3 Sampling Design ..................................................................................................................... 16

3 .4 Sources of Data ........................................................................................................................ 17

3.5 Tools of Data Collection ......................................................................................................... 17

3.5.1 Questionnaire ......................................................................................................................... 17

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3.5.2 Interview ............................................................................................................................... 17

3.5.3Documentary analysis ........................................................................................................... 18

3.6 Data Quality Control ............................................................................................................... 18

3.6.1 Validity and Reliability of Tools ........................................................................................... 18

3. 7 Measurement of Variables ....................................................................................................... 18

3 .8 Procedure of data collection .................................................................................................... 18

3.9 Data processing, analysis and presentation ............................................................................. 18

3.10 Limitations to the study and possible remedies ..................................................................... 19

3. I 0.1 Information .......................................................................................................................... 19

3.10.2 Funding ............................................................................................................................... 19

CHAPTER FOUR:PRESENTA TION, INTERPRETATION AND DISCUSSION OF

FINDINGS .................................................................................................................................... 20

4.0 Introduction ............................................................................................................................. 20

4.1 Demographic Characteristic Of Employees ............................................................................ 20

4.3 Findings on supplier development techniques ........................................................................ 24

4.4 Findings on the dimensions of product quality ....................................................................... 30

4.5 Findings on challenges faced in the implementation of supplier development systems ......... 34

CHAPTER FIVE:SUMMARY, CONCLUSIONS AND RECOMMENDATIONS .................... 38

5.0 Introduction ............................................................................................................................. 38

5.1 Summary of the Findings ........................................................................................................ 38

5.1.IImpact of Supplier Development on Product Quality ........................................................... 38

5. l .2Supplier Development Techniques ........................................................................................ 38

5.1.3 Dimensions of Product Quality ............................................................................................ 39

5.1.4 Challenges Faced in the Implementation of Supplier Development Systems ...................... 39

5.2 Conclusions ............................................................................................................................. 40

5.3 Recommendation of the study ................................................................................................. 40

5.4 Suggested area for further study .............................................................................................. 41

REFERENCE ................................................................................................................................ 42

APPENDICES: .............................................................................................................................. 43

APPENDIX A: QUESTIONNAIRE ............................................................................................. 43

APPENDIX B:INTERVIEW GUIDE ........................................................................................... 48