TABLE OF CONTENTS
DECLARATION .............................................................................................................................. i
APPROVAL ................................................................................................................................... .ii
DEDICATION .............................................................................................................................. iii
ACKNOWLEDGEMENT .............................................................................................................. iv
TABLE OF CONTENTS ................................................................................................................ v
CHAPTER ONE:INTRODUCTION .............................................................................................. 1
1.0 Introduction ............................................................................................................................... 1
1.1 Background of the Study ........................................................................................................... 1
1.2 Statement of the Problem .......................................................................................................... 3
1.3 Purpose and Main Objective of the Study ................................................................................ .4
1.3.1 Objectives of the Study .......................................................................................................... 4
1.4 Research Questions ................................................................................................................... 4
1.5 Scope of the Study ..................................................................................................................... 4
1.5.1 Concept scope/ subject .......................................................................................................... 4
1.5.2 Geographical scope ................................................................................................................ 4
1.5.3 Time scope .............................................................................................................................. 5
1.6 Significance of the Study ........................................................................................................... 5
1.7 Conceptual Frame Work ............................................................................................................ 6
CHAPTER TWO:LITERA TURE REVIEW .................................................................................. 7
2.0 Introduction ............................................................................................................................... 7
2.1 The concept of supplier development.. ...................................................................................... 7
2.2 The impact of supplier development and product quality ......................................................... 7
2.3 Techniques of supplier development ......................................................................................... 8
2.3.1 Using more than one supplier (Competitive Pressure): .......................................................... 9
2.3 .2 Supplier Quality Assurance: ................................................................................................... 9
2.3.3 Early Supplier Involvement (ES!): ......................................................................................... 9
2.3.4 Supplier Evaluation: ............................................................................................................... 9
? 0 5 C d . 1· . . . 9 _.J. on uctmg supp 1er site v1s1ts ............................................................................................... .
2.3.6 Recognizing supplier's achievements: ................................................................................... 9
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2.3.7 Issuing verbal or written requests: ........................................................................................ 10
2.3.8 Providing feedback: .............................................................................................................. 10
2.4 Definittion of Product Quality ................................................................................................. IO
2.5 Dimensions of product quality ................................................................................................ 1 O
2.5.1 Performance: ......................................................................................................................... 11
2.5.2 Reliability: ............................................................................................................................ 11
2.5.3 Serviceability: ....................................................................................................................... 11
2.5.4 Conformance measures: ....................................................................................................... 11
2.5.5 Durability: ............................................................................................................................. 11
2.5.6 Features: ............................................................................................................................... 11
2.5.7 Aesthetics: ............................................................................................................................ 11
2.5.8 Perceived quality: ................................................................................................................. 12
2.5.8.1 Price: .................................................................................................................................. 12
2.6 Challenges faced in implementing supplier development.. ..................................................... 12
2.6.1 Poor communication and feedback: ..................................................................................... 12
2.6.2 Complacency: ....................................................................................................................... 13
2.6.3 Misguided improvement objective ....................................................................................... 13
2.6.4 Lack of clarity and commitment: ......................................................................................... 13
2.6.5 Concealment ofproblems: .................................................................................................... 13
?-· 6. 61111·t·ia.t1 ve ,,a,t.1 gue: .................................................................................................................. _I"~
2.6. 7 Resource limitations: ............................................................................................................ 14
2.6.8 Lack oftrust: ......................................................................................................................... 14
2.7 Conclusion ............................................................................................................................... 14
CHAPTER TI-IREE:RESEARCH METHODOLOGY ................................................................. 15
3.0 Introduction ............................................................................................................................. 15
3.1 Research Design ...................................................................................................................... 15
3.2.The target population ............................................................................................................... 15
3 .2.3 Sample Size and Composition .............................................................................................. 16
3.3 Sampling Design ..................................................................................................................... 16
3 .4 Sources of Data ........................................................................................................................ 17
3.5 Tools of Data Collection ......................................................................................................... 17
3.5.1 Questionnaire ......................................................................................................................... 17
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3.5.2 Interview ............................................................................................................................... 17
3.5.3Documentary analysis ........................................................................................................... 18
3.6 Data Quality Control ............................................................................................................... 18
3.6.1 Validity and Reliability of Tools ........................................................................................... 18
3. 7 Measurement of Variables ....................................................................................................... 18
3 .8 Procedure of data collection .................................................................................................... 18
3.9 Data processing, analysis and presentation ............................................................................. 18
3.10 Limitations to the study and possible remedies ..................................................................... 19
3. I 0.1 Information .......................................................................................................................... 19
3.10.2 Funding ............................................................................................................................... 19
CHAPTER FOUR:PRESENTA TION, INTERPRETATION AND DISCUSSION OF
FINDINGS .................................................................................................................................... 20
4.0 Introduction ............................................................................................................................. 20
4.1 Demographic Characteristic Of Employees ............................................................................ 20
4.3 Findings on supplier development techniques ........................................................................ 24
4.4 Findings on the dimensions of product quality ....................................................................... 30
4.5 Findings on challenges faced in the implementation of supplier development systems ......... 34
CHAPTER FIVE:SUMMARY, CONCLUSIONS AND RECOMMENDATIONS .................... 38
5.0 Introduction ............................................................................................................................. 38
5.1 Summary of the Findings ........................................................................................................ 38
5.1.IImpact of Supplier Development on Product Quality ........................................................... 38
5. l .2Supplier Development Techniques ........................................................................................ 38
5.1.3 Dimensions of Product Quality ............................................................................................ 39
5.1.4 Challenges Faced in the Implementation of Supplier Development Systems ...................... 39
5.2 Conclusions ............................................................................................................................. 40
5.3 Recommendation of the study ................................................................................................. 40
5.4 Suggested area for further study .............................................................................................. 41
REFERENCE ................................................................................................................................ 42
APPENDICES: .............................................................................................................................. 43
APPENDIX A: QUESTIONNAIRE ............................................................................................. 43
APPENDIX B:INTERVIEW GUIDE ........................................................................................... 48
SHAKIRAH, K (2021). The Impact Of Supplier Development On Product Quality A Case Study Of Sugar Corporation Of Uganda Limited (Scoul). Afribary. Retrieved from https://tracking.afribary.com/works/the-impact-of-supplier-development-on-product-quality-a-case-study-of-sugar-corporation-of-uganda-limited-scoul
SHAKIRAH, KEMIGISHA "The Impact Of Supplier Development On Product Quality A Case Study Of Sugar Corporation Of Uganda Limited (Scoul)" Afribary. Afribary, 04 Jun. 2021, https://tracking.afribary.com/works/the-impact-of-supplier-development-on-product-quality-a-case-study-of-sugar-corporation-of-uganda-limited-scoul. Accessed 09 Nov. 2024.
SHAKIRAH, KEMIGISHA . "The Impact Of Supplier Development On Product Quality A Case Study Of Sugar Corporation Of Uganda Limited (Scoul)". Afribary, Afribary, 04 Jun. 2021. Web. 09 Nov. 2024. < https://tracking.afribary.com/works/the-impact-of-supplier-development-on-product-quality-a-case-study-of-sugar-corporation-of-uganda-limited-scoul >.
SHAKIRAH, KEMIGISHA . "The Impact Of Supplier Development On Product Quality A Case Study Of Sugar Corporation Of Uganda Limited (Scoul)" Afribary (2021). Accessed November 09, 2024. https://tracking.afribary.com/works/the-impact-of-supplier-development-on-product-quality-a-case-study-of-sugar-corporation-of-uganda-limited-scoul