The impact of total quality management control on bank productivity

  ABSTRACT;As regards to this topic, TOTAL QUALITY MANAGEMENT (TQM) it
goes on reviewing the better ways of improving productivity, product quality,
and deliver services. Organizations that adopt the concept of total quality
management as culture in the direction of altering the behaviour of managers
and employees have become low cost, high quality and high productive in the
supply of goods and services in order to honour and support the contributions
of all organizational members.

This study will also teach us or prove to us that the more an
organization is bale to avoid waste, build a system that emphasis prevention
rather than engage in the re-work of defective products, correcting mistakes,
the higher will be the productivity level of he company.

The study will also revealed that DIAMON BANK LTD  will
benefited in most areas of productivity through the application of total
quality management (TQM). This issue will bring about reduction in operating
cost and the concmitant effect of higher productivity, and profitability in an
organization it will also influences the attitude of workers and their level of
performance which call for effective communication between management and
workers.

 

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgment

Table of contents

List of tables

 

CHAPTER ONE

1.0 Introduction

1.1 Background of the study

1.2 Statement of the problems

1.3 Objective of the study

1.4 Research questions

1.5 Significance of the study

1.6 Scope of the study

1.7 Research hypothesis

1.8 Definition of terms

 

CHAPTER TWO

2.0 Literature review

2.1 The concept of total quality management

2.2 Principles of total quality management

2.3 Basic tools of total quality management

2.4 Cost of quality

2.5 Total quality management and productivity

 

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.0 Introduction

3.1 Research design

3.2 Data collection instrument

3.3 Sources of data

3.4 Validity and reliability of the measuring instruments

3.5 Method of statistical analysis

3.6 Sampling frame

3.7 Sample size

3.8 Description of respondents

 

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS AND DISCUSION OF FINDINGS

4.0 Introduction

4.1 Demographic analysis

4.2 Analysis and discussion of research questions

 

CHAPTER FIVE

5.0 Summary of finding, recommendation s and conclusion

5.1 Summary of finding

5.2 Recommendations

5.3 Conclusion