THE IMPACT OF TRAINING AND DEVELOPMENT OF HUMAN RESOURCE AS A CRITICAL FACTOR IN THE BANKING SECTOR (A CASE STUDY OF FIRST BANK OF NIGERIA PLC MAIN BRANCH ENUGU)

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ABSTRACT
This research work on the impact of training and development of human resource as a critical factor in banking sector a case study of First bank of Nigerian plc main branch Enugu. The main objective of the study is to evaluate the effect of training and development of human resource in bank operation. The population of study which is the employees of First Bank of Nigeria plc main branch and as it stands is a total of 100, while the sample size is 80. During the research process the researcher collected data from two source the primary and the secondary source of data were gotten from questionnaires administered to the employee of First bank plc while secondary data were gotten from textbook, journals, publication and manual. In determining sample size, the researcher used yaro yamene formular. For determining sample size as quoted in Nigeria, n – N/1 + N (e)2 in the act to determine finding the techniques used was descriptive survey and descriptive analysis was based on answer to research quotation that were formulated. On the base of the above finding, the researcher recommended among others that First Bank of Nigeria plc main branch, Okpara Avenue Enugu should implement effectively and progressively any training plans or budget to ensure improvement in banking operation. The management should build good and mutual relationship with workers, so as to create a conducive working environment. In order to encourage workers to put in their best in what they do.

TABLE OF CONTENT
Cover Page i
Title page ii
Certification iii
Dedication iv
Acknowledgement v
Abstract vi
Table of Contents vii

CHAPTER ONE: INTRODUCTION
1.1 Background of the study 1
1.2 Statement of the problem 3
1.3 Objective of the study 5
1.4 Scope of the study 6
1.5 Research question 6
1.6 Research hypothesis 7
1.7 Significance of the study 7
1.8 Limitation of the study 8
1.9 Definition of term 8
Reference 9
9

CHAPTER TWO: LITERATURE REVIEW 10
2.1 Theoretical framework for the study 11
2.2 Historical background 26
2.3 Current literature on theories postulate 28
2.4 Reference 47

CHAPTER THREE: RESEARCH METHODOLOGY 49
3.1 Research design 49
3.2 Source of data 49
3.2 1primary source of data collection 50
3.2 2Secondary source of data collection 50
3.3 The population of the study 50
3.4 Sample design and determination of sample size
And population 51
3.5 Method of data collection 52
3.5 1Questionarie design distribution and collection of responses 52
3.5 2Secondary method of data collection 52
3.6 Method of data presentation and analysis 53
3.7 Reference 54

CHAPTER FOUR: PRESENTATION AND ANALYSIS
4.1 Data presentation 55
4.1.2 Demographic characteristic 56
4.1.3 Presentation according to key research question 59
4.2 Analysis based on research hypothesis 67

CHAPTER FIVE: SUMMARY OF FINDING
RECOMMENDATION AND CONCLUSION
5.1 Summary of finding 74
5.2Conclusion 75
5.3 Recommendations 76
Appendix I 77
Appendix II 78
Bibliography

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THE IMPACT OF TRAINING AND DEVELOPMENT OF HUMAN RESOURCE AS A CRITICAL FACTOR IN THE BANKING SECTOR (A CASE STUDY OF FIRST BANK OF NIGERIA PLC MAIN BRANCH ENUGU)

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