THE IMPACT OF TRAINING ON WORKERS EFFICIENCY IN AN ORGANISATION (A STUDY OF FIRST BANK OF NIGERIA, PLC, ABAKPA BRANCH)

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ABSTRACT

The success of any business organization, whether in the private or public sector, lies mainly on the quality of its human resources. The research sought to answer questions such a” what are the forms of training programmes existing in First Bank? Are there changes induced by the training of employee? Does training motivate workers to perform better? What are the roles of training on organizational growth? And is there a positi8ve relationship between training and workers productivity? Literature confirmed that training of manpower is a major prerequisite for any organization who wants to achieve maximum productivity through the efficiency and effective performance of employees. Training of emption, development of attitude and development of skills on employees. Review of literature also showed that organizations make use of no-the-job and off-the –job types of training to equip employees. The sample size was determined using the categories of staff namely: senior management, intermediate and lower staff to give a total of 25 respondents. Chi-square was used to test the postulated hypothesis. The study revealed that training of employees induce changes both on the employee and the organization. It was also revealed that training of employees motivates them to perform better. Finally recommendation to the effect that firms should allocate substantial amount of money to staff training to increase the efficiency of workers was made.

TABLE OF CONTENTS

Title Page ii

Certification iii

Dedication iv

Acknowledgements v

Abstract vi

Table of Contents vii

CHAPTER ONE

Introduction 1

1.1 Background of the study4

1.2 Statement of the Problem5

1.3 Objectives of the Study6

1.4 Research Question8

1.5 Significance of the Study9

1.6 Scope of the Study9

1.7 Limitation of the Study10

1.8 Definition of Terms10

Reference

CHAPTER TWO

Review of Liberated Literature

2.1 Theoretical Framework of the Study13

2.2 Conceptual Framework14

2.3Historical Background of the Study26

References 38

CHAPTER THREE

Research Design and Methodology

3.1 Research Design40

3.2 Area of the Study42

3.3 Sources of Data43

3.4 Observation Method44

3.5 Sample Size Determination and Sampling Techniques 48

3.6 Methods of Data Collection49

3.7 Validity of the Instrument50

3.8 Reliability of the Instrument50

3.9 Methods of Data Presentation and Analysis51

Reference

CHAPTER FOUR

Data Presentation, Analysis and Discussion of Findings

4.1 Data Presentation and Analysis54

4.2 Test of Hypothesis68

4.3 Discussion of Findings71

CHAPTER FIVE

5.0 Summary of Findings, Conclusions and Recommendations

5.1 Summary of Findings72

5.2 Conclusions75

5.3 Recommendations77

5.4 Suggestions for further Research78

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THE IMPACT OF TRAINING ON WORKERS EFFICIENCY IN AN ORGANISATION (A STUDY OF FIRST BANK OF NIGERIA, PLC, ABAKPA BRANCH)

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