The Implementation Of E-Government In Tanzanian Public Sector: A Case Of Erecruitment In The Public Service Recruitment Secretariat

ABSTRACT

This study assessed the implementation of e-government in the Tanzanian Public Sector. It paid a specific focus on the e-recruitment in the Public Service Recruitment Secretariat. Thus, the study illuminates three key themes, namely the perception held by applicants who use e-recruitment platform managed by the Public Service Recruitment Secretariat to apply for jobs in the Public Service, the challenges facing the implementation of erecruitment in the Public Service Recruitment Secretariat; and ways to improve erecruitment in the Public Service Recruitment Secretariat in Tanzania. The study employed a qualitative approach to collect data from forty respondents who were purposively and randomly sampled to inform the study through interviews, which were triangulated by documentary reviews. Data were analyzed qualitatively using thematic and content analysis, pattern matching and themes and contents development that were followed by descriptions and discussions. The findings of the study revealed that the applicants perceive e-recruitment as a useful recruitment platform in the public service, which helps them to cut bureaucracy in the application processes. It also serves time to physically visit the secretariat to file applications and enhance transparency and accountability in the recruitment process. However, despite this significant traction, the e-government platforms managed by the Public Service Recruitment Secretariat face several challenges related to connectivity issues, timely feedback of the application processes, meager budgets to run and maintain the entire e-government infrastructure and political interference in the recruitment process. The study recommends the Government to take a leading role in making sure that there are an adequate budget, enough ICT personnel and address challenges of network connectivity, and minimize political interference in the recruitment process.