The Relationship Between Orgamzational Culture and Performance in Kenya Pipeline Company

ABSTRACT Organizational culture is an idea in the field of Organizational studies and management which describes the psychology, attitudes, experiences, beliefs and values (personal and cultural values) of an organization. It has been defined as ~the specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact with each other and with stakeholders outside the organization. The study is aimed at investigating the relationship between organizational culture and performance and how the staff responds to stimulus because of their alignment to organizational values and norms. The objectives and hypothesis of the study vigorously focuses on the causes and implications of organizational culture and how it can be used positively to bolster performance in an organization. The research design used was investigative survey which uses quantitative methods to come up with descriptive inferences and conclusions. The sampling frame for the research was Kenya Pipeline Company and the unit of research study was selected using deliberate or non probability sampling the data was collected by use of questionnaires then analyzed firstly by quantifying the responses depending on similarity and later represented in percentage form. For organizations to achieve their objectives, organizational culture is very important as it prescribes how the employees relate at work among each other, how they relate with their superiors and even their customers. The researcher found out that although there exists organizational culture in the organization most of the employees are not aware of it and it has a minimal impact c~i the performance of the organization.

TABLE OF CONTENTS

DECLARATION 

APPROVAL

ACRONYMS

TABLE OF CONTENTS vi

LIST OF TABLES

LIST OFFIGURES x

ABSTRACT

CHAPTER ONE 1

INTRODUCTION 1

1.1 Background to the study 1

1.2 Statement ofthe problem 3

1.3 Objectives of the study 4

1.3.1 General objective 4

1.3.2 Specific objectives 4

1.5 Significance of the study 4

1.6 Scope ofthe study 5

1.8 Conceptual frame work 6

CHAPTER TWO 7

REVIEW OF RELATED LITERATURE 7

2.0 Introduction 7

2.1 Organization culture 7

2.2 What is Culture? 7

2.3 Levels of Organizational Culture 9

2.4 Effects of Organizational Culture 11

2.5 Organizational culture and effectiveness 11

CHAPTER THREE 15

RESEARCH METHODOLOGY 15

3.0 Introduction 15

3 1 Research design .15

3.2 Population and sampling 15

3.3 Data collection 16

3.4 Data analysis 16

CHAPTER FOUR 17

DATA ANALYSIS AND PRESENTATION 17

4.1.1 Introduction 17

4.1.2 Background information 17

4.2 Responses to the existence of organizational culture in the organization? 21

4.3 Response on the guidelines of successful organizational culture implementation .23

4.4 What gaps exist in organizational culture policies in organizations9 24

4.5 Effects of organizational culture on performance 26

4.6 Relationship between organizational culture and employee performance 27

4.7 Does the decision to use organizational culture beneficial to organizations? 28

4.8 Employee perceptions on organizational culture 28

4.9 What gaps exist in organizational culture policies in organizations? 30

CHAPTER FIVE 31

DISCUSSION, CONCLUSION AND RECOMMENDATION 31

5.0 Introduction 31

5.1 Discussion ofthe findings 31

5.1.1 Organizational culture practices 31

5.1.2 Employees attitude towards organization culture 32

5.1.3 Challenges employees face when executing their responsibilities 32

5.1.4 Effect of organizational culture on employee performance 34

5.2 Conclusions 35

5.2.1 Organizational culture practices 35

5.2.2 Employees’ attitude towards their responsibility 35

5.2.3 Challenges employees face when executing their responsibilitie~ 35

5.2.4 Effect of organizational culture on employee performance 36

5.3 Recommendations 37

5.4 Areas of further studies 38

REFERENCES 39

INTRODUCTION LETTER 44

APPENDIX 2 QUESTIONNAiRE 44

SECTION A: PERSONAL INFORMATION 45

SECTION B 45

APPENDIX III 48

BUDGET 48