THE ROLE OF COMMUNICATION IN AN ORGANISATION PERFORMANCE (A CASE STUDY OF NIGERIAN BOTTLING COMPANY, 9TH MILE CORNER, ENUGU)

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ABSTRACT

Many organization encounter various problems in communication within or outside the organization. Due to this fact, the researcher deemed it necessary to research into various communication techniques/system, methods and channels of communication adopted by Nigerian Bottling Company Plc in the achievement of an organizational performance.

The aims of this write-up was actually to determine the adequacy of communication system in Nigerian Bottling Company and also the possible barriers, that would hinder the effectiveness of the system which in turn effects the organization performance. In carrying out this research, review of related authors works were actually barriers principle and importance of communication.

To ascertain the people opinion on the adequacy and the possible communication barriers, there would be no other way of determining the opinion of different individuals than through questionnaires, oral interview and observation.

From the questionnaires, presentation of analysis and interpretation of data were drawn. Showing that there were certain communication barriers that hinder organization performances. Some recommendation were then deduced from the finding which the researcher feels that if management adopted it may improve the role of communication system in Nigerian Bottling Company.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Table of contents

Abstract

List of tables

CHAPTER ONE:

Introduction

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose of the study

1.4 Scope of the study

1.5 Research Hypothesis

1.6 Research Question

1.7 Significance of the study

1.8 Limitation of the study

1.9 Definition of terms

Reference

CHAPTER TWO:

Review of Related Literature

2.1 The role of communication in an organization

2.2 The communication process

2.3 Channels/Methods of Communication

2.4 Methods of Communication

2.5 Communication Types

2.6 Communication Barriers

2.7 Principles of Effective/Good Communication

Reference

CHAPTER THREE:

Research Design and Methodology

3.1 Research Designs

3.2 Area of the study

3.3 Population of the study

3.4 Sample and sampling procedures/techniques

3.5 Instrument for data collection

3.6 Validation of the instrument

3.7 Reliability of the instrument

3.8 Method of data collection

3.9 Method of Data Analysis

Reference

CHAPTER FOUR:

Data presentation and Analysis

4.1 Presentation and Analysis

4.2 Testing of Hypothesis

4.3 Summary of Results

CHAPTER FIVE:

Discussion, Conclusion and Recommendations.

5.1 Discussion of Results/Findings

5.2 Conclusions

5.3 Implication(s) of the research findings

5.4 Recommendations

5.5 Suggestions for further research

Reference

Bibliography

Appendages

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THE ROLE OF COMMUNICATION IN AN ORGANISATION PERFORMANCE (A CASE STUDY OF NIGERIAN BOTTLING COMPANY, 9TH MILE CORNER, ENUGU)

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