THE ROLE SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICE RENDERED BY GOVERNMENT ESTABLISHMENT (A CASE STUDY OF UNIVERSITY OF NIGERIA, ENUGU CAMPUS)

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ABSTRACT

Secretaries as important organs of government establishment and organization perform essential functions in these establishment. For the purpose of this research work, the definitions, qualities and duties secretaries are examined. In doing the stated function a secretary stands as a potent instrument for the improvement of the various government establishments or organization in the country. This is necessitated because of the poor performance of these governmental establishment in terms of their administration management in the modern technological expanding societies we are in.

Most of the establishment are saddled with so many problem including that proper administration. The rationale for his work is to establish the fact clearly secretaries has the potentials of enhancing the administrative efficiency of the government establishment in the country, with the university of Nigeria campus as a case study. In doing this he sampled population in some secretaries. The finding are:

There is a tighter awareness of administrative and management skill among the involved

Secretaries of the department of the university more than non secretaries of the university.

Chapter one diseases fully on the background of the study statement of the problem purpose of study and other, chapter two in its own treats the views of other authors on the subject. Chapter three discusses the methodology

Used in the research as well as the host of others. Chapter four features the analysis of the data collection.

The summary of the study discussion of the findings, recommendation and conclusion occupied chapter five the concluding chapter.

TABLE OF CONTENTS

Title page

Approval

Dedication

Acknowledgement

Abstract

Table of contents

CHAPTER ONE

1.0 Introduction

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose of the study

1.4 Justification /significance of the study

1.5 Scope / or domination of the study

1.6 Research Hypotheses

1.7 Assumption of study

1.8 Definition of terms.

CHAPTER TWO

2.0 literature review

2.1 Definition of secretary

2.2 Types and qualities of a Good secretary

2.3 Duties of secretary

2.4 Problems in performance of their duties

2.5 Government establishment

2.6 Problems of government Establishment

2.7 Secretaries and government establishments

CHAPTER THREE

3.0 Methodology

3.1 Research design

3.2 Area of the study

3.3 Population of the study

3.4 Sample and sampling procedure

3.5 Instrument for data collection

3.6 Validity of the instrument for data collected

3.7 Reliability of the instrument

3.8 Method of data collection

3.9 Method of data analysis

CHAPTER FOUR

DATA ANALYSIS

Presentation and analysis of data

CHAPTER FIVE

5.0 Discussion on findings and conclusion

5.1 Discussion of result

5.2 Implication

5.3 Recommendation suggestion

5.4 Limitation of the study

Conclusion

References

Appendix or Appendixes

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THE ROLE SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICE RENDERED BY GOVERNMENT ESTABLISHMENT (A CASE STUDY OF UNIVERSITY OF NIGERIA, ENUGU CAMPUS)

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