TRAINING AND DEVELOPMENT OF HUMAN RESOURCE IN BANKING OPERATION (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU MAIN BRANCH)

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ABSTRACT

This research work is aimed at finding the effect of training and development banking operation.

The purpose is to determine the relationship between the level productivity and human resources training and development in union bank PLC which is the case study. It also discovers the causes of high labour turn over in whether the especially commercial banks determine whether the availability of training and development opportunity motivation of staff of the bank will enable them stick firmly to the service of the bank.

The methodology adopted by the researcher is the simple percentage obtained from questionnaire which is raised and distributed to the sample staff of union bank PLC.

The researcher also limit the method to primary and secondary data collection that is the often ended from to give the staff freedom to give their own opinion.

From their responses development is offered in union bank PLC. And the behaviours, attitudes and moral of employees are modified through the training and development promote better working climate in the bank and also increase their profitability and productivity.

Form the findings came the conclusion that training and development opportunities motivate workers and reduce the rate of labour turnover human resources training and development justify the high lost of implication associated with it despite employee have been trained and their performance are still encouraging.

Based on the outcome of this research, the researcher recommends that banks should ensure that their training programme are well structured and planned equal opportunities for training and development should be give to every member of the organization at all level.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

1.0 INTRODUCTION

1.1 Background of the study

1.2 Statement of problem

1.3 Purpose of the study

1.4 Significance of study

1.5 Research question

1.6 Research hypothesis

1.7 Scope of study

1.8 Definition of terms

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Literature review

2.2 Concept and meaning of training

2.3 Important of training and development

2.4 Principle of learning

2.5 Understanding training and development needs

2.6 Discovery training needs

2.7 Kind of changes include by training

2.8 Reasons for training

2.9 Evolution of training and development

2.10 Human resource development in union bank Plc

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.1 Area of the study

3.2 Population of the study

3.3 Sample size

3.4 Method of data collection

3.5 Instruments

3.6 Validity of the instruments

3.7 Liability of the instrument

CHAPTER FOUR

Analysis and interpretation of Data

CHAPTER FIVE

5.0 Findings

5.1 Recommendation

5.2 Conclusion

References

Bibliography

Questionnaire

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TRAINING AND DEVELOPMENT OF HUMAN RESOURCE IN BANKING OPERATION (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU MAIN BRANCH)

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