ABSTRACT Governments all over the world have identified the need to use Information Communications Technology in governance. Electronic governance or E-governance is the use of information and communication technologies in government to provide public services [1]. The use of government portals in E-governance for the dissemination of information and government services is gaining grounds. In Ghana, this practice is not new, in fact there a number of government portals in existence to meet the rising demand of Internet users in Ghana. This research focuses on the user experience considerations needed in designing a government website in Ghana. Key findings were obtained through qualitative research methods which applied questionnaires, user interviews, interviews with subject matter experts and testing of prototypes to arrive at a set of principles suitable for designing a Ghanaian government website. Findings from the synthesis of the various methodologies show a set of principles that reflect what users want on a government website as well as the current government services that should be automated to enhance the user experience of Ghanaian government website users.
DZOMEKU, A (2021). WHAT USER EXPERIENCE CONSIDERATIONS WILL GO INTO THE DESIGN OF A GOVERNMENT PORTAL IN GHANA?. Afribary. Retrieved from https://tracking.afribary.com/works/what-user-experience-considerations-will-go-into-the-design-of-a-government-portal-in-ghana
DZOMEKU, ABIGAIL "WHAT USER EXPERIENCE CONSIDERATIONS WILL GO INTO THE DESIGN OF A GOVERNMENT PORTAL IN GHANA?" Afribary. Afribary, 21 Mar. 2021, https://tracking.afribary.com/works/what-user-experience-considerations-will-go-into-the-design-of-a-government-portal-in-ghana. Accessed 24 Nov. 2024.
DZOMEKU, ABIGAIL . "WHAT USER EXPERIENCE CONSIDERATIONS WILL GO INTO THE DESIGN OF A GOVERNMENT PORTAL IN GHANA?". Afribary, Afribary, 21 Mar. 2021. Web. 24 Nov. 2024. < https://tracking.afribary.com/works/what-user-experience-considerations-will-go-into-the-design-of-a-government-portal-in-ghana >.
DZOMEKU, ABIGAIL . "WHAT USER EXPERIENCE CONSIDERATIONS WILL GO INTO THE DESIGN OF A GOVERNMENT PORTAL IN GHANA?" Afribary (2021). Accessed November 24, 2024. https://tracking.afribary.com/works/what-user-experience-considerations-will-go-into-the-design-of-a-government-portal-in-ghana