Work Behavior and Performance of the Selected Commercial Establishments in Kigali, Rwanda

ABSTRACT This research investigated the relationship between work behavior and performance of some selected commercial establishments in Kigali-Rwanda from the year 2008- 2010. Besides the profile of respondents, the study investigated the level of work behavior among employees, level of performance and lastly, the study also investigated the significant relationship between the two variables. In the literature review, concepts, ideas, and opinions from scholars regarding the variables under study are established and this focused on the study variables by reviewing literature under the sub-themes which synchronize with the research objectives or questions or hypotheses. The researcher employed descriptive correlation design and using SLOVEN’s formula, the study sample 109 respondents from 150 targeted populatidns and the sampl.ing was done by the use random sampling. The study used self administered questionnaires as research instrument and the study ensured validity and reliability of instruments using Content Validity Index and the researcher followed all the ethical and logistic considerations of research. Data was analyzed in both qualitative and quantitatively using statistical techniques such as mean and correlation matrix. Findings indicated that levels of work behaviors are still high in the selected commercial establishments with overall mean of 2.59; there is also high level of performance in the selected commercial establishments at overall mean value of 2.82. Additionally, findings indicate positive significant relationship between the study variables at (r =.988, P< .000) at .05 level of significance. The study concluded that level of undesirable work behavior affects the performance of the two Supermarkets. Thus, it was recommended that the management should try all possible ways to reduce cases of undesirable work behaviors so as to improve performance of the organizations.