Work Environment on Staff Performance in Mandera Town Council, Kenya

ABSTRACT 

The purpose of the study was to examine the relationship between work environment and staff performance in Mandera town council, Kenya. The study targeted the employees of Mandera town council and the civic leaders of Mandera town council. The specific objectives of the study were to examine how physical environmental factors are adversely affecting staff and civic leaders performance, determine how the non physical work environment factors affects the performance of the staff and civic leaders and establish the relationship between work environment and staff and civic leaders performance in Mandera Town Council in Kenya. Questionnaires were applied to collect data from the respondents selected purposively from all the five sectors. The findings of the study indicated that physical work environments like inadequate office space, inadequate working tools and equipments, high intensity of sun’s scourge and lighting system and non physical environments like low Education level, biased promotions and staff recruitment, lack of health insurance scheme, and poor staff motivation adversely affected the performance of the staff. The study recommended all inclusive decision making, improve recruitment and promotion policies by basing on the individuals merit of performance and qualification. It also recommended the council to come up with up with a medical scheme programmed for the council staff. The ministry of local government should introduce minimal education requirement for election and nomination of civic leaders.

TABLE OF CONTENTS

DECLARATION A

DECLARATION B ii

APPROVAL iii

DEDICATION iv

ACKNOVVLEDGEMENT v

ABSTRA:T vi

CI-IAPTER ONE 1

THE PROBLEM AND ITS SCOPE 1

Background of the Study 1

Statement of the Problem 3

Purpose of the Study 4

Research Objectives 4

Research Questions 4

Research Hypothesis 4

Scope of the Study 5

Significance of the Study 5

CHAPTERTWO 6

LITERATURE REVIEW 6

Introduction 6

Theoretical Review 6

Conceptual Framework 7

Independent variables 7

Review of related Literature 8

Physical Environment and Staff Performance 9

Non Physical Work Environment and Staff Performance 12

Relationship between work environment and staff performance 19

CHAPTER THREE 21

METHODOLOGY 21

Introduction .21

Research Design 21

Research Population 21

Sample and Sample Procedures 22

Validity and Reliability of the Instruments 23

Data Gathering and Analysis 24

Ethical Consideration 24

Limitations of the Study 24

CHAPTER FOUR 26

presentation interpretation and discussion of the findings 26

Introduction 26

4.4 Relationship between work environment on staff performance 37

CHAPTER FIVE 41

FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 41

Introduction 41

Summary of the findings 41

Conclusion 44

Recommendations 45

REFERENCES 47

Journals 49

Internet 50

APPENDIX I: RESEARCH INSTRUMENT 51

SECTION A 52