IMPACT OF INFORMATION AND TECHNOLOGY IN THE BANKING INDUSTRY (A CASE STUDY OF UNITED BANK FOR AFRICA (UBA))
ABSTRACT Today, information technology (IT) has become a key element in economic development and a backbone of knowledge-based economies in terms of operations, quality delivery of services and productivity of services. Therefore, taking advantage of information technologies (IT) is an increasing challenge for developing countries. There is now growing evidence that Knowledge-driven innovation is a decisive factor in the competitiveness of nations, industries, organizations and firms. Orga...