EFFECTS OF MERGER AND ACQUISITION ON BANK CUSTORMERS' SERVICE DELIVERY. (A CASE STUDY OF FIRST CITY MONUMENT BANK PLC)
n order to strengthen the competitive and operational capabilities of banks in Nigeria with a view towards returning global and public confidence to the Nigerian banking sector and the economy in general, the Central Bank of Nigeria instituted a banking reform in 2004. Mergers and Acquisitions have taken charge in creating a market niche by making top notch service delivery achievable through the synergy that is achieved after M & A takes place. The Nigerian banking sector has seen many lar...