This study focuses on the impact of outsourcing on labour-management relations in the banking sector, with reference to Diamond bank plc, Onitsha. The study was designed to explore the human relations aspect of outsourcing, as a result of which the Social Exchange theory was applied as the theoretical framework for this study. The research seeks to ascertain if outsourcing has any impact on labour and management relations, investigate whether outsourcing leads to conflict in the bank as well ...
