ASSESSING THE EFFECTS OF REWARD SYSTEMS ON EMPLOYEE MOTIVATION IN URBAN ROADS DEPARTMENT, KUMASI –METRO

ABSTRACT

The main purpose of the study was to assess the effect of reward systems on employee motivation in Urban Roads Department, using Kumasi –Metro as a case study. Quantitative research approach was used. The population for the study was five hundred and fifty (550) employees from the Urban Roads Department, Kumasi Metropolis. Random sampling technique was used to select 226 participants for the study. Questionnaire was the main instrument used to collect primary data. The computer statistical package for social scientists (SPSS version 20) was used to process all the quantitative responses from the questionnaire. The study results concluded that the available reward packages at the Urban Roads Department, Kumasi Metropolis were good working conditions, salaries, employees recognition, training and development opportunities, allowances, and bonuses. Supervisors gave employees recognition for their effort and work. The employees have prospects for career development in their profession. The study results concluded that as a result of the motivation packages, employees work to the best of their ability and skills. Finally, there is a positive significant relationship between the reward packages and employee’s motivation to work effectively. The study recommended that the Management of the Urban Roads Department, Kumasi Metropolis should continue to give frequent allowances to staff to motivate employees to work effectively. Moreover, worker’s salaries should be increased to enhance employee’s motivation and job performance and also organise periodic career development programs to enhance employees’ prospects for future developments and goal achievements. There is the need to provide sufficient funds to enhance employee commitment to training and also provide adequate infrastructure to enhance training and development initiatives.