Assessment Of The Performance Of Secretaries In Information And Communication Technology In Ondo State Civil Service

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ABSTRACT

This study aimed at assessing the performance of secretaries in information and communication technology related functions in Ondo State civil service. Four research questions were used for the study while three hypotheses were tested at 0.05 level of significance. The survey research design was adopted for study. The population consists of 328 Directors and Deputy Directors in 22 ministries of Ondo State Government. The instrument for data collection was a structured questionnaire. The instrument was validated by experts and its reliability co‐efficient was 0.84. Data were analyzed with mean and t‐test statistics. Results revealed that secretaries in Ondo State civil service are effective in communication and office practice clusters but ineffective in information and internet services. There was no significant difference in respondents’ mean ratings of secretaries’ performance in information, communication and office practice clusters based on respondents’ gender experience and status. Consequently, the researcher concludes that secretaries in Ondo State civil service are not as effective as required in ICT related functions and recommends among others, that serving secretaries should search for and utilize opportunities to acquire relevant ICT competencies for effective performance in the current era and that management of tertiary institutions that train secretaries should adequately equip the department with ICT resources.

TABLE OF CONTENTS

PAGE

TITLE PAGE i

APPROVAL PAGE ii

CERTIFICATION iii

DEDICATION iv

ACKNOWLEDGEMENTS v

ABSTRACT vii

TABLE OF CONTENTS viii

CHAPTER ONE: INTRODUCTION 1

Background to the Study 1

Statement of the Problem 4

Purpose of the Study 4

Significance of the Study 5

Scope of the Study 6

Research Questions 7

Hypotheses 7

CHAPTER TWO: REVIEW OF RELATED LITERATURE 8

Conceptual Framework 8

Theoretical Framework 12

Theoretical Studies 13

Empirical Studies 33

Summary of Review of Related Literature 36

CHAPTER THREE: METHOD 39

Research Design 39

Area of Study 39

Population of the Study 39

Instrument for Data collection 42

Validation of the Instrument 42

Reliability of the Instrument 43

Method of Data Collection 43

Method of Data Analysis 43

CHAPTER FOUR: PRESENTATION AND DATA ANALYSIS 45

Research Question 1 45

Research Question 2 46

Research Question 3 48

Research Question 4 49

Null Hypotheses 50

Summary of Major Findings 52

CHAPTER FIVE:DISCUSSION OF RESULTS, CONCLUSION AND RECOMMENDATIONS 53

Discussion of Results 53

Conclusion 54

Implications of the Study 54

Recommendations 55

Limitations of the Study 55

Suggestion for Further Research 55

REFERENCES 57

APPENDIX A 63

APPENDIX B 64

APPENDIX C (i) 68

APPENDIX C (ii) 69

APPENDIX C (iii) 70

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Assessment Of The Performance Of Secretaries In Information And Communication Technology In Ondo State Civil Service

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