CHALLENGES OF SECRETARIES IN MODEL FINANCIAL HOUSES (A CASE STUDY OF FIRST BANK NIGERIA PLC, ENUGU MAIN BRANCH)

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Cite Work

ABSTRACT

This study investigated the challenges of secretaries in model financial houses.

The theoretical frame work for this study was provided by the review of related literature.

Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study.

Information were sought through secondary sources such as textbooks, journals, lecture notes etc. were used in data collection and the researcher made use of all the secretaries as the population of the study.

The finding of the research work were presented in tabular form and analysed using simple percentages.

The researcher came up with the following findings, that secretaries.

1.Lack necessary office equipment that will enable them perform effective and creditably.

2.Are not properly compensated for the big job they perform.

3.Suffers low social status arising from low acceptance in the society.

4.Are not often sent on training as done to other personnel in other profession.

5.Lack good working condition.

In view of the above, recommendations are thus given to improve the prevailing challenges of secretaries in model financial houses.

TABLE OF CONTENT

TITLE

ABSTRACT

APPROVAL PAGE

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

1.2 STATEMENT OF THE PROBLEM

1.3 PURPOSE OF THE STUDY

1.4 THE SIGNIFICANCE OF THE STUDY

1.5 SCOPE/LIMITATION OF THE STUDY

1.6 RESEARCH QUESTIONS

CHAPTER TWO

REVIEW OF LITERATURE

2.1 WHO IS SECRETARY

2.2 TYPES OF SECRETARIES

2.2.1 Confidential Secretary

2.2.2 Permanent Secretary

2.2.3 Company Secretary

2.2.4 Private/Personal Secretary

2.2.5 Bilingual Secretary

2.3 THE ROLE OF SECRETARIES

2.4 THE NEED FOR SECRETARIES

2.5 QUALIFICATION AND QUALITIES OF SECRETARIES

2.5.1 QUALIFICATION OF A SECRETARY

2.5.2 QUALITIES OF SECRETARIES

2.6 PROBLEMS ENCOUNTERED BY SECRETARIAL STUDENTS IN TERTIARY INSTITUTIONS

2.7 CHALLENGES/PROBLEMS ENCOUNTERED BY PRACTICING SECRETARIES ON MODEL FINANCIAL HOUSES

CHAPTER THREE

3.0 RESEARCH METHODOLOGY AND DESIGN

3.2 AREA OF THE STUDY

3.3 POPULATION OF THE STUDY

3.4 SAMPLING TECHNIQUES

3.5 METHOD OF DATA COLLECTION

3.5.1 PRIMARY SOURCES OF DATA

3.5.2 SECONDARY SOURCES OF DATA

3.5.3 QUESTIONNAIRE DESIGN

3.5.4 QUESTIONNAIRE ADMINISTRATION

3.6 METHOD OF DATA ANALYSIS

CHAPTER FOUR

4.0 DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1 INTRODUCTION

5.2 SUMMARY OF FINDINGS

5.3 CONCLUSION

5.4 RECOMMENDATIONS

5.5 SUGGESTIONS FOR FURTHER STUDY

REFERENCES

RESEARCH

QUESTIONNAIRE

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CHALLENGES OF SECRETARIES IN MODEL FINANCIAL HOUSES (A CASE STUDY OF FIRST BANK NIGERIA PLC, ENUGU MAIN BRANCH)

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