COMMUNICATION AND EMPLOYEE PERFORMANCE; SOUTH NYANZA SUGAR COMPANY LIMITED

TABLE OF CONTENTS

DECLARATION .............................................................................................................. .i

APPROVAL ...................................................................................................................... ii

DEDICATION ................................................................................................................ .iii

ACKNOWLEDGEMENT .............................................................................................. iv

TABLE OF CONTENTS ................................................................................................. v

ABSTRACT .................................................................................................................... vii

CHAPTER ONE ............................................................................................................... I

1.0 Introduction ................................................................................................................ I

1.2 Statement of the problem ......... ~ ................................................................................. 3

1.3 The purpose of the study ............................................................................................ 3

1.4 Specific objectives of the study ................................................................................. .4

1.5 Research questions ................................................................................................... 4

CHAPTER TW0 .............................................................................................................. 6

LITERATURE REVIEW ................................................................................................ 6

2 .0 Literature review ....................................................................................................... 6

2.1 Theoretical framework ............................................................................................... 6

2.2 Conceptual frame work .............................................................................................. 7

2.3 Related Iiterature ........................................................................................................ 8

Related literature will be discussed under the following themes ....................................... 8

CHAPTER THREE ........................................................................................................ 14

METHODOLOGY ......................................................................................................... 14

3.0 Introduction .............................................................................................................. 14

3.1 Research Design ........................................................................................................ 14

3.2 Area of study ........................................................................................................... 14

3.3 Study population ....................................................................................................... 14

3.4 Sample design ......................................................................................................... l4

3.5 Data collection instruments ..................................................................................... 14

3.8 Limitations ............................................................................................................... 16

CHAPTER FOUR .......................................................................................................... 17

DATA PRESENTATION, INTERPRETATION AND ANALYSIS ......................... I7

4.0 Introduction ............................................................................................................. 17

4.1 Forms of communication ........................................................................................ 17

CHAPTER FIVE ............................................................................................................ 2 I

DISCUSSION, CONCLUSION AND RECOMMENDATION ................................. 21

5.0 Introduction ............................................................................................................. 21

5.1 Conclusion ................................................................................................................. 21

5.2 Conclusion ................................................................................................................. 23

5.3 Recommendations ................................................................................................... 24

REFERENCES ............................................................................................................... 25

APPENDIX: 1 The Time Frame of the study .............................................................. 26

Appendix: 2 Budget for the study ................................................................................. 27

APPENDIX: 3 Questionnaire for employees of Sony Sugar Company ..................... 29

ABSTRACT

The research was intended to examine the impact of communication on employee performance. The research basically conducted to determine the effects of communication as

on employee performance. Managers spent fundamental time on how to make employee communicated effectively. They execute their effmt to make employee understand the vision and the mission of the organization, which is the best credential for the achievement of the

organization goals.

Many scholars came up with definition of communication, they include authoritarian theory by Plato, Gerald Greenberg, Ivancevich Matleson. Balkin. Gareth .R. Jones among others the greatest challenge to organization is to make all employees perform as expected toward the development of the organization. Because of ever changing business dynamics in the competitive environment, there is a need for organization to realize the significance of potential employees.

The main purpose of the study is to establish the relationship between communication and employee performances in organization. The research as carried out to determine if there is a correlation between employee performance and communication.

The research objectives are to find out what forms of communications are used in the organization, to examine the effect of communication on employee performance, to establish the measures taken to have effective communication.

The research used quantitative and qualitative methods that helped in collecting data that were applicable in the organization. Systematic random sampling was used to select the sample. Data was collected using questionnaires and Interviews.

Data was collected and analyzed using tables and graphs for easier interpretation It was concluded from the research that the forms of communication, the best preferred was upward communication .The measures to have effective communication was the use of feedback. The effects that determine the performance of employees was best identified by properly defined goals of the organization.

It was recommended by the research that the best form of communication was the use of upward communication; the measures taken are, to have good defined organization goals and the use of feedback.