COMPETENCY REQUIRED OF SECRETARIES IN SELECTED BUSINESS ESTABLISHMENT (A CASE STUDY OF FIRST BANK OF NIGERIA PLC OKPARA AVENUE, ENUGU)

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ABSTRACT

This research is aimed at identifying competencies required by secretaries in First Bank Nigeria Plc., Enugu. In carrying out the study, questionnaires were developed and administered on secretaries and their bosses in First Bank Nigeria Plc., Enugu. After the analysis of the data, the following were found, competency required of secretaries include sound judgment, tactfulness, resourcefulness, good communication still and organizing ability.

The study also found out that modern technology has positive effect on the competence requirement of compete secretaries and managers. It was also found that secretaries have positive impact on organizational effectiveness and efficiency.

The following recommendations were made: Secretaries should be sent on regular training programmes and seminars especially where required competence is lacking, there should also be constant appraisal to maintain the competence required of secretaries.

TABLE OF CONTENTS

Title Page

Certification

Dedication

Abstract

Acknowledgement

Table of Content

CHAPTER ONE

Introduction

1.1 Background of the study

1.2 Statement of the problem

1.3 Purposes of the study

1.4 Research question

1.5 Significance of the study

1.6 Scope/delimitation of the study

1.7 Definition of terms

CHAPTER TWO

2.0 Review of related literature

2.1 The concept of competence

2.2 The duties of a secretary

2.3 Definition and meaning of competency

2.4 Requirement of competent secretary

2.5 Review of studies on competence

2.6 Summary of review of related literature

CHAPTER THREE

Research methodology

3.0 Introduction

3.1 Design of the study

3.2 Population of the study

3.3 Sample size and sampling technique

3.4 Research instrument

3.5 Validity of the instrument

3.6 Administration of the instrument and retrieval

3.7 Data analysis method

CHAPTER FOUR

Data analysis and presentation

4.1 Findings and discussion

CHAPTER FIVE

Summary, conclusion and recommendations

5.1 Conclusion

5.2 Recommendation

5.3 Limitation of the study

Reference

Questionnaire

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COMPETENCY REQUIRED OF SECRETARIES IN SELECTED BUSINESS ESTABLISHMENT (A CASE STUDY OF FIRST BANK OF NIGERIA PLC OKPARA AVENUE, ENUGU)

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