ABSTRACT
Managing conflict is a tool for promoting peaceful co-existence between workers and employers in an organization. This tool is a mean by which improved performance of workers on their jobs is achieved which in turn enhances the general productivity of a organization. Employees within a social entity tend to engage in various activities that develop into disagreement as a result of differences in opinion, interest and behaviour, which negatively or positively affect the attainment of organizational goals and objective. This study is carried out in such a way that the result of the investigation led to how threat of conflict in an organization can be turned to opportunity when properly managed or resolved. A case study of Union Bank of Nigeria Plc has been chosen for this research work. The work is divided into live chapters starting from chapter one which present the historical background of the case study, the significance, statement of the problems, statement of hypothesis purpose of the study etc. chapter two consists of the literature review by authors in relation to the subject under study. While chapter three introduced the methodology used in this research work, the techniques in data collection considering the population under study. Chapter four shows how data collected area analyzed and presented using simple table and percentage rating to draw conclusion on the variables investigated. At the end, chapter five gives the summary, conclusion and recommendation of the general study. Some suggestions were prescribed to follow for improvement of workers performance in a given organization.
TABLE OF CONTENTS
Title
Declaration
Approval
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE
Introduction
1.1Background of the Study
1.2Historical Background of the Study
1.3Statement of the Problem
1.4Objectives of the Study
1.5Statement of Hypothesis
1.6Significance of the Study
1.7Scope and Limitations of the Study
1.8Definition of Terms
CHAPTER TWO
Literature Review
2.1Conflicts and its causes
2.2Types of conflicts in organization
2.3Intra Individual Conflict
2.4Inter Individual Conflict
2.5Individual and group Conflict
2.6Causes of Conflict
2.7Limited resources
2.8Interdependent Work Activities
2.9Representation Activities
2.10Communication Problem
2.11Difference in Perception
2.12Organizational Environment
2.13Conflict Resolution/Management
2.13.1Conflict Stimulation
2.13.2Conflict Management
CHAPTER THREE
Research Methodology
3.1Research Design
3.2Population Under Study
3.3Sample size
3.4Justification for the Sample Size
3.5Sample Techniques
3.6Justification for the Sample Techniques
3.7Research Instrument
3.8Questionnaire Administration
3.9Justification for the Instrument
3.10Method of Data Presentation and Statistical Analysis
3.11Sources of data collection
CHAPTER FOUR
Data Presentation, Analysis and Interpretation
4.1Data Presentation and Analysis
4.2Test of Hypothesis
CHAPTER FIVE
Summary of findings, Conclusion and Recommendation
5.1Summary of findings
5.2Conclusion
5.3Recommendations
Bibliography
Structure of the Questionnaire