INTRODUCTION
Philip Crosby in his book “Quality is free†summarizes the effect of inspection in the following statement:
“A prudent company makes certain that its products and services are delivered to the customers by a management system that does not condone remake, repairs, waste or non-conformance of any sort. These are expensive problems, they must not only be detected and resolve at the earliest moment, they must be prevented from occurring at allâ€.
Product quality as a strategy for competitiveness has become the focus of going concerns today, be it a manufacturing or a service industry. Be that as it may, quality product or service goal in any organization will be difficult to realize without the watchful eyes of inspection. Materials outsourced or insourced as the case may be either as raw materials, components, spareparts or maintenance repairs and operation items, must be subjected to thorough examination to ensure that they are the right materials of the correct quality according to agreed standards and specifications. This is because the slightest deviation from standards, oversights of any defect in in-coming or insourced materials results to numerous and serious consequences on the life of the organization. As a result of these consequences, organizations are forced to set in place a system to ensure that only materials of quality are allowed to come into the organization. This is achieved always through the mechanism of inspection.
TABLE OF CONTENTS
Title
Approval
Declaration
Acknowledgement
Abstract
CHAPTER ONE:
Introduction
1.1Background of the Study
1.2Statement of the Problems
1.3Objectives of the Study
1.4Significance of the Study
1.5Scope of the Study
1.6Research Questions
1.7Definition of Terms
CHAPTER TWO:
Literature Review
2.1The Concepts of Specification and Standardization
2.2Objectives of Specification and Standardization
2.3Developing an Effective Specification
2.4Inspection as a Mechanism for Service Assurance
2.5Types of Inspections
2.6Defective Materials Prevention Approach
2.7The Concept of Quality Products/Service
2.8The Effects of Inspection on Quality Products and Services
CHAPTER THREE:
Research Methodology
3.1Area of the Study
3.2Research Design
3.3Population of the Study
3.4Sample and Sampling Procedure
3.5Instrument for Data Collection
3.6Administration of the Instrument
3.7Techniques for Analyzing Data
CHAPTER FOUR:
Data Presentation and Analysis
4.1Presentation of Results
CHAPTER FIVE:
Summary, Discussions, Conclusion and Recommendations
5.1Summary of Procedures
5.2Discussion of Findings
5.3Implications of Findings
5.4Conclusions
5.5Recommendations
5.6Suggestions for Further Study
Bibliography
Appendix