Effect of Supervision On Employee Performance: A Case Study of Hope Foundation -Kampala Distict

TABLE OF CONTENTS

DECLARATION ............................................................................................................................ ii

DEDICATION ............................................................................................................................... iii

ACKNOWLEDGEMENT ............................................................................................................. iv

ABSTRACT ................................................................................................................................ viii

CHAPTER ONE .............................................................................................................................. 1

1.0 INTRODUCTION ..................................................................................................................... 1

I.I Background of the study ............................................................................................................ !

1.3 Purpose of the study ................................................................................................................... 3

1.4 Specific objectives ..................................................................................................................... 3

1.5 Research questions ..................................................................................................................... 3

1.6 Scope of the study ...................................................................................................................... 3

1.6.1 Geographical scope ................................................................................................................. 3

1.6.2 Time scope ............................................................................................................................. .4

1.6.3 Conceptual scope ................................................................................................................... .4

I. 7 Significance of the study .......................................................................................................... .4

CONCEPTUAL FRAME WORK ................................................................................................... 5

CHAPTER TWO ............................................................................................................................. 7

2.0 LITERATURE REVIEW ..................................................................................................... 7

2.1 Introduction .............................................................................................................................. 7

2 .2 Supervision practices .............................................................................................................. 8

2.2.1 Constraints of Supervision ..................................................................................................... 9

2.3 Employee performance .......................................................................................................... 11

2.3.1 Determinants of employee performance ............................................................................... 13

2.4 Relationship between supervision and employee performance .............................................. .! 6

2.5 Other factors affecting Employee Perfonnance .................................................................... 17

CHAPTER THREE ....................................................................................................................... 18

METHODOLOGY ........................................................................................................................ 18

3.1 INTRODUCTION ............................................................................................................... 18

3.2 Research design ..................................................................................................................... 18

3 .3 Study population .................................................................................................................... 18

3.4 Sampling design ..................................................................................................................... 18

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3.5 Sample size ............................................................................................................................ 18

3.6 Sampling Teclmique .............................................................................................................. 19

3.7 Data sources ........................................................................................................................... 20

3.8 Data collection methods and tools ....................................................................................... 20

3 .10 Data presentation, processing and analysis ......................................................................... 21

3.11 Limitations of the study and solutions ................................................................................ 21

CHAPTER FOUR ......................................................................................................................... 22

DATA PRESENTATIONS, ANALYSIS AND INTERPRETATIONS OF FINDINGS ............. 22

4.1 Introduction .............................................................................................................................. 22

4.2. General information about respondents ................................................................................ 22

4.2.1 Gender of respondents .......................................................................................................... 22

4.2.2 Categorizing staff ofIHOPE Uganda by age .................................................................... .23

4.2.3 Level of education ................................................................................................................ 24

4.2.4: Marital status ...................................................................................................................... 25

4.2.5 Duration of service ............................................................................................................... 25

4.3 SUPERVISION ...................................................................................................................... .26

4.3.1 Staff supervision at work ...................................................................................................... 26

4.3.2 !HOPE Uganda being efficient ............................................................................................ 27

4.3.3 Goals being clear to staff. ................................................................................................... 28

4.3.4 Efficiency ofmanagement .................................................................................................. 29

Table 10: Management efficiency at IHOPE Uganda ................................................................. 29

4.3 .5 Clarity of responsibilities ..................................................................................................... 29

4.3.6 Regular training conducted at work ..................................................................................... .30

4.4 EMPLOYEE PERFOMANCE .............................................................................................. 31

4.4.1 Evaluation of performance .................................................................................................. .31

4.4.2 Rewarding of best employees .............................................................................................. .32

4.4.3 Adequacy of tools and equipment for staff ........................................................................... 33

4.4.4 Recruitment being on merit ................................................................................................. .34

4.4.5 Handling of employees' queries ........................................................................................... 35

4.4.6 Training to enhance employee performance ......................................................................... 35

4.4.7 Goals and expectations known to employees .................................................................... .36

4.5 OTHER FACTORS AFFECTING EMPLOYEE PERFORMACE ....................................... .37

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4.5.1 Allowances for transport and accommodation ..................................................................... 37

4.5.2 Promotions of employees ................................................................................................... 38

4.5.3 Adequate remw1eration ................................................................................................... .39

4.5.4 Staff Recreation package .................................................................................................... 40

4.5.5 Terms of employment .......................................................................................................... .40

4.6. Relationship between supervision and employee performance .......................................... .41

CHAPTER FIVE ........................................................................................................................... 43

5.0 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS ........................................... 43

5.1 INTRODUCTION ................................................................................................................... 43

5.2 SUMMARY OF THE MAJOR FINDINGS ................................................................ 43

5.2.l Supervision practices at IHOPE Uganda Kampala branch ................................................ .43

5.2.2 Factors affecting employee performance at !HOPE Uganda ............................................ .43

5.2.3 Relationship between supervision and employee performance at !HOPE Uganda .......... 44

5.2 CONCLUSIONS ................................................................................................................... 44

5.3 RECOMMENDATIONS ......................................................................................................... 45

5.4 SUGGESTED AREAS FOR FURTHER RESEARCH ....................................................... 46

REFFERENCE .............................................................................................................................. 47

APPENDIX!: QUESTIONNAIRE .............................................................................................. 49