EMPLOYEES’ PERCEPTION OF ORGANIZATIONAL MERGER AND ITS IMPACT ON THEIR JOB SATISFACTION AND TURNOVER INTENTION

ABSTRACT

In today‟s competitive global environment, merger among business entities and corporations has gained enormous interest leading to significant organizational restructuring within and across firms in the corporate world. The changing nature of work has brought about issues of job satisfaction and dissatisfaction leading to turnover intention of employees affected by mergers. This study sought to achieve three main objectives. The first objectives of the study was to examine the effect of merger on employee job satisfaction, second objective was to assess the influence of merger on employee turnover intention, and the third objective was to determine the relationship between job satisfaction and turnover intention. The study was quantitative in nature and a cross-sectional survey design was used to obtain data from 313 respondents. Purposive sampling was used to select the target organization, stratified sampling was used to ensure fair representation within the three main divisions under Ghana Revenue Authority and lastly convenience sampling technique was used to selected respondents. Linear regression and Pearson correlation were used to analyze the data. The findings of the study indicated a significant positive relationship between merger and job satisfaction. This implied that the effect of merger resulted to an increase in employees‟ satisfaction to work. The effect on turnover intention was significant after the merger, that is employees expressed rejection and dissatisfaction with the merger of the revenue agencies thus, contributed to employees desire to quit. In addition, the study further found a significant positive relationship between job satisfaction and turnover intention. The study recommends that management must establish sound and effective strategies in the form of provision of better working conditions, effective communication between management and employees, promoting teamwork and a sound workplace culture in post-merger stage.