Enhancing Employees' Productivity in the Public Sector by Deploying the Reward Management System

ABSTRACTi

This research assessed the effect of reward management system on employee productivity in the public sector with special reference to a state-owned tertiary institution - Lagos State University. The research examined the role of reward management in enhancing the productivity of employees in the University. This is not to unconnected with the general belief that a just and efficient reward management system enhances workers’ morale and improves their effectiveness and performance at the workplace. To achieve the above research objective, three research hypotheses were put forward. The first hypothesis determined the relationship between reward management system and employees’ morale. The second hypothesis determined if there was any significant difference between financial and non-financial reward management and workers’ effectiveness. And the third hypothesis determined if reward incentive positively affected employee performance. The study used the descriptive survey research method. And the population of the study constituted the academic, non-academic and senior academic staff of the school. The findings of the study include that; there is a significant relationship between monetary rewards and employees’ performance among it’s Staff. Also, the findings of the research showed that there was a significant difference between financial and non-financial reward management and workers’ effectiveness, and that reward incentive positively affected employee performance. Based on these findings, it’s concluded that both monetary and non-monetary rewards have significant effects to the staff performance in this public institution. Furthermore, that there is a significant relationship between reward system and employee effectiveness. It was recommended that a well-articulated blue-print on employees reward and motivation be designed whereby the management would identify the types of incentive scheme, provision of basic infrastructure and improve funding of the institution.

TABLE OF CONTENTS

Title Pagei

Abstractii

Dedicationiv

Acknowledgementv

Table of Contentsvi

CHAPTER ONE

INTRODUCTION

1.0 BACKGROUND TO THE STUDY1

1.1STATEMENT OF PROBLEM3

1.2OBJECTIVES OF THE STUDY4

1.3RESEARCH QUESTIONS5

1.4 RESEARCH HYPOTHESES5

1.5SIGNIFICANCE OF THE STUDY6

1.6 SCOPE OF LIMITATIONS OF THE STUDY7

1.7 OPERATIONIZATIONAL OF TERMS8

1.8ORGANIZATION OF THE STUDY9

CHAPTER TWO

LITERATURE REVIEW

2.0 INTRODUCTION      10

2.1 CONCEPTUAL FRAMEWORK11

2.1.1CONCEPT OF REWARD11

2.1.2FEATURES AND COMPONENTS OF REWARD14

2.1.3TYPES OF REWARD 15

2.1.4CONCEPT OF REWARD MANAGEMENT SYSTEM21

2.1.5 AIMS AND OBJECTIVES OF A GOOD REWARD 

MANAGEMENT SYSTEM24

2.1.6FEATURES OF A REWARD MANAGEMENT SYSTEM26

2.1.7CONDITIONS NECESSARY FOR AN EFFECTIVE 

REWARD MANAGEMENT SYSTEM28

2.1.8 CONCEPT OF EMPLOYEE PRODUCTIVITY29

2.2 THE LINK BETWEEN REWARD MANAGEMENT AND 

EMPLOYEE PRODUCTIVITY THE PUBLIC SECTOR33

2.3THE CHALLENGES FACING REWARD MANAGEMENT AS A TOOL

FOR EMPLOYEES’ PRODUCTIVITY36

2.4 THEORETICAL FRAMEWORK39

2.5BRIEF HISTORICAL BACKGROUND43

2.6SUMMARY OF CHAPTER44

CHAPTER THREE

RESEARCH METHOD

3.1 INTRODUCTION46

3.2 RESTATEMENT OF RESEARCH QUESTIONS AND HYPOTHESIS46

3.3RESEARCH DESIGN47

3.4POPULATION OF THE STUDY47

3.5SAMPLE AND SAMPLING TECHNIQUES48

3.6 SOURCES OF DATA COLLECTION 48

3.7 DATA COLLECTION INSTRUMENT 48

3.8 VALIDITY AND RELIABILITY OF THE RESEARCH INSTRUMENT49

3.9 METHOD OF DATA ANALYSIS 50

3.10LIMITATIONS OF THE METHODOLOGY51

CHAPTER FOUR

DATA ANALYSIS AND INTERPRETATION

4.0 INTRODUCTION52

4.1 RESPONDENT CHARACTERISTICS AND CLASSIFICATION52

4.2PRESENTATION AND ANALYSIS OF DATA ACCORDING 

TO RESEARCH QUESTION55

4.3PRESENTATION AND ANALYSIS OF DATA ACCORDING  

TO TEST OF HYPOTHESES65

4.4 DISCUSSION OF FINDINGS69

CHAPTER FIVE

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1 INTRODUCTION72

5.2 SUMMARY72

5.3CONCLUSION73

5.4RECOMMENDATIONS74

5.5SUGGESTIONS FOR FURTHER STUDY76

REFERENCES77

APPENDIX81