ABSTRACT Poor service quality has the potential of harming the service provider in the long term, if not instantly. This is because, the relationship between service quality and customer satisfaction is direct. This position is most crucial especially when the goal of a business is to attract and maintain a large customer base for its services. But most often than not, issues of service failure hinder the fulfilment of this organizational goal especially in the hospitality industry. For this...
ABSTRACT There is evidence that poverty and low educational standards expose staff to exploitation by employers and to some extent high levels of occupational hazards. With insecure employment, particularly in small enterprises, accidents are likely to go undetected. It is against this background that the researcher decided to research into this area. The specific objectives of the study were to establish whether there were policy guidelines relating to prevention of occupational accidents a...
ABSTRACT Female employees in the hotel industry are sometimes unable to compete with their male counterparts on an equal level due to several visible and invisible barriers and challenges such as the demands of marriage and motherhood, gender and sex discrimination, sexual harassment among others. In Ghana very little is known about the problems females face in the hotel industry and how these create challenges ...
ABSTRACT The purpose of the study was to investigate the food quality management practice in hospitality industry, using Miklin Hotel Kumasi as a case study. The researcher used descriptive research design for the study. The research used both qualitative and quantitative research approach for the study. The total population of the study was 76. Random sampling method was used to select 63 respondents for the study. Primary and secondary data sources were used for the study. The main instrum...
ABSTRACT This study examined event planning and management by hospitality facilities, using the African Regent and Mensvic Grand Hotels located in Accra, as a case study. The specific objectives were to identify events that are planned and undertaken by the hotels, examine the knowledge and awareness of event management techniques by managers of the hotels and examine the expectations and satisfaction levels of their clients. Using mixed research method, the case study design was adop...
ABSTRACT This study was conducted in Tema Newtown, a suburb of Tema Metropolis in Ghana to investigate the food safety practices and hygiene among homemakers. The study sought to assess the knowledge level of homemakers in food safety and hygiene, investigate the practices of homemakers in handling food and identify the measures that can lead to improved food safety practices. The study used quantitative descriptive survey and selected 70 homemakers using systematic random sampling. Data co...