ABSTRACT Rugby referees have for a long time volunteered to officiate matches in Kenya yet refereeing as an activity is stressful. It is an activity whereby the work environment is often unfriendly, performance is publicly scrutinized, and decisions elicit long debates. The purpose of this study was to investigate the sources of stress that affect active rugby union referees in Kenya and the subsequent coping strategies they adopt to persist in the activity. The study assessed the impact of ...
ABSTRACT The hospitality industry being allied with public health through the provision of food and drinks is guided by a number of food safety regulations among which is the Food Safety Act (1990) with the aim of safeguarding consumer health. Studies show however that despite the existence of these regulations and the powers conferred on relevant regulatory bodies to enforce compliance, food hygiene infractions exist amongst hotel operators with all its attendant negative implications. The ...
ABSTRACT The study was conducted in Kibera slum in Nairobi. It focused on assessing slum tourism as a viable tourism option. The objectives were to: determine the main tourism attraction in Kibera slum, establish the perceptions of Kibera‟s slum dwellers, Kenya Tourism Board and Victoria Safaris towards slum tourism, determine the benefits of slum tourism to Kibera slum dwellers, establish measures to be taken to promote slum tourism in Kibera and to determine the viability of slum tourism...
ABSTRACT The positive association between taking part in regular exercise activities and enhanced health benefits have been widely illustrated and documented and depend on continued participation. Despite this, most people are deficiently active or totally latent, with over a half of the individuals who begin an exercise routine dropping out within the initial six months. While various factors hinder adherence to exercise programmes, strategies to overcome these hindrances are of great impor...
ABSTRACT The study sought to assess the adoption of talent management to competitiveness among five–star hotels in Nairobi City County. The concept of talent management comprises strategies for attraction, selection, development, engagement, and retention of knowledge and talented individuals. These individuals can create quality, diverse and exceptional products that form the competitiveness of the five-star hotels. The competitiveness of the hospitality industry in Kenya is held back due ...
ABSTRACT Tourism heavily relies on climate as a resource but is highly climate-sensitive. Evidence has shown that a certain amount of climate change has occurred. Africa is considered as one of the most vulnerable regions in the world to the effects of climate change. At a local scale, Kenya‘s substantial arid and semi-arid and coastline increases its vulnerability. In addition, overreliance of a lean natural resource base for tourism puts the sector into increasing risk. Documentation of v...
ABSTRACT Special events, particularly weddings have long been part of Kenyan culture. The organization of this key milestone involves elaborate budgets, numerous stakeholders and varied tasks. Pursuant to these elaborate demands, a large number of couples are turning to wedding planning firms to wholly or partially plan and execute the event. However, little appears to be known about management and practices within these firms in Kenya. The purpose of this study was to determine the impact o...
ABSTRACT The expansion of hotel industry in Tanzania has stimulated the growth of tourism industry in the country due to increase of availability and variety of accommodation, food, drinks and other services. Together with this expansion the hotel industry is facing challenges in meeting customers‟ satisfaction. Customers have complained that level of services standard does not equate to the amount of money that are charged. Thus, the purpose of the study was to establish the quality servi...
ABSTRACT As customers’ have the ability to shape and influence products options with their buying power, it is critical for restaurant shareholders to understand consumer motivations and their decision-making processes. There are few empirical studies on green consumer behavior in restaurants with a special focus on green promotion and consumer behavior and green certification and customer purchasing behavior. The aim of the study was to investigate the contribution of green practices on c...
ABSTRACT The economic potential of tourism in less developed countries has been identified as an important contributing factor to global tourism growth. In most developing countries, tourism has been portrayed as a contributor to small scale enterprises thus directly uplifting the standards of living as well as a catalyst for community development. As an extended form of local people involvement in tourism, the homestays concept aims to facilitate households earn an income from tourism direc...
ABSTRACT This study explored the health hazards and working conditions of housekeepers in Budget Hotels in the Eastern Region of Ghana. It was carried out with the aim of improving occupational health and safety in the study area. Many studies globally have classified hotel housekeepers among the high risk group based on the International Labor Standards on Occupational Safety and Health. To address these concerns, the study explored the risk and hazard factors affecting the health and safety...
ABSTRACT The study assessed Tourism Revenue Sharing (TRS) and its impact on community participation in conservation and tourism around Volcanoes national park in Rwanda. Further the study objectives were to analyze implementation of TRS and its impact on community participation in conservation and tourism around Volcanoes National Parks (VNP). In addition, the Local communities’ attitude towards tourism revenue sharing around VNP was assessed and how it impacted on their participation in c...
ABSTRACT It is a well known fact that practice clarifies theory and any learning activity, especially technical oriented must be backed by both theory and practice. It is therefore important for students in various technical disciplines to undergo industrial attachment for a better understanding of the tasks and practices performed by industry professionals, improve self-confidence and have the opportunity to apply classroom theories to practical issues in the actual business setting. However...
ABSTRACT This study sought to analyse determinants of customer satisfaction of banquet services in Kaduna Metropolis, Nigeria. The drop in influx of foreign and domestic tourists seeking for hospitality services in Kaduna State has forced hoteliers into competing for banquet events as a means of remaining in business. Customers are the focus of every successful service operations; it is important that banquet managers know what customers want in banquet service operations in order to stop the...
ABSTRACT Star rating is recognized as symbol of quality and a necessary requirement to provide precise assessment of accommodation status of upmarket hotels. In star rating, certain attributes are used as benchmark for accommodation standards of upmarket hotels. However, instances of star rating inconsistencies of upmarket hotel accommodation may not only misinform customers but lead to their dissatisfaction and inversely affect capacity utilization of room products and services. Also, the in...