INTRODUCTION:Customer relationship management aims to increase an organization's sales by promoting customer satisfaction, and can be achieved using tools such as relationship marketing. CRM is particularly important in the sphere of e-commerce, as there is no personal interaction between the vendor and the customer. A website therefore has to work hard to develop the relationship with customers and demonstrate that their business is valued. A CRM system generally includes some or all of the ...
ABSTRACTThe Nigeria Banking sector has witnessed a lot of set back in the last decade. This is as a result of series of huge bad debts which resulted to many banks going into liquidation. Undue mergers and acquisition has taken place in an effort to cope with the challenges of existence and survival as a result of financial distress which is mainly caused by irrecoverable debts. It is in an effort to mitigate this problem that this research “Causes and Implications of Bad Debts in Nigeria...
ABSTRACTThis project work deals with “Appraisal of Income Tax Collection and Administration in Nigeria. A case study of Board of Internal Revenue Enugu. It explains the income tax collections as a vital tool of macro-economic management of our society. I have come to acknowledge that taxation is a patent fiscal full of economic adjustment. Most important of all, it is looked upon to generate the revenue needed to help us tide our current economic crises. It is against this background t...
ABSTRACTThe primary objective of this project work is to discern the impact of internal control system assessment in government establishment using university of Nigeria Teaching Hospital, Enugu as a case study. Many people think of internal control system as a highly technical field which can be understood only by professional Auditors. Actually nearly every establishment practices internal control in one form or another on an almost daily bases.However, internal control system therefore...
ABSTRACTThis study was undertaken to identify and evaluate the waste reduction management strategies in Glaxo Simithline (GSK) Nigeria Plc, Lagos. In generating total need to achieve the objective of the study, the researcher consulted many textbook, journals, periodicals and paper work. These were renewed and deductions and additions were made appropriately. The study was also conducted by using primary and secondary sources of data collection as well as percentage and made in t...
ABSTRACTThis research project is a very crucial study for the Nigeria Banking Industry. The research work is aimed at identifying the causes of liquidity problems in the Nigerian Banking Sector. By this concept, factors militating against Bank liquidity as well as measure to remedy such factors are also identified.To solve the research problem secondary source of data was extensively used by the research that in the review of related materials by prominent writers and authors. This helped imm...
ABSTRACTIn carrying out the research it has been known to the researcher the reason of some of the problems faced by some medium scale industry and it was realized that the English adage that say “If you fail to plan, you plan to fail” is having effect on many of these industries with this the research was able to come up with something useful not only to the medium scale industry but also to any organization whether profit earning organization or non-profit earning organization.In achiev...
ABSTRACT Tax as a means of income redistribution in Nigeria according to the universal library in volume seven said that income redistribution is the proportion of the national income going to w age earners it shows the individual differences in the accrued income.Tax enables us to know the taxable income due to us this study is mainly carried out to determine if or not we are over charged or not and to ascertain the effect of taxation as a means of redistribution in Nigeria. It enabl...
ABSTRACTThis project is the role of insurance companies in Nigeria economic development. The insurance industry, from all indication plays a vital role in Nigeria economic development as well as in the problem of risk management in Nigeria. It is very obvious that the majority of the public who are ignorant of the contributions made by the insurance industry have more faith in the banking and other financial institution but these people forget the fact that the banking institution acknowledge...
ABSTRACT An overview of risk associated with bank loading in the banking sector is a topic Chosen from the financial field. The purpose of this research work is to identify the factors and effect of risk in the financial institutions with special reference to banks.This research work will expose us to:1. Find out the extent to which risk of lending constituted major problems.2. find out the extent to which risk is associated with lending in the banking sector.3. Find out th...
ABSTRACTThe purpose of this study was to examine banks, on investments and performance appraisal. It was also to ascertain the problems of using financial reports to access performance of banks and finally to determine 17 there’s a relationship between financial reporting and performance evaluation of a bank.The inductive research method was adopted and the statistical analysts, particularly the chi-square and t-distribution test were used in the analysis of the data collected from the bank...
TABLE OF CONTENTSCOVER PAGETitle pageApproval pageDedicationAcknowledgmentTable of contentCHAPTER ONE1.1 Introduction1.2 Statement of problem1.3 Objective /purpose of the study1.4 Significance of the study1.5 Limitation of the studyCHAPTER TWO2.1 Literature reviewCHAPTER THREEResearch design and methodology3.1 Sources of data3.2 Location of data3.3 Method of data collectionReferenceCHAPTER FOUR4.1 FindingCHAPTER FIVE5.1 Conclusion and RecommendationBibliography
ABSTRACTThis study is motivated by the fact that federal expenditure and money supply as a tool on the rate of unemployment. But to which extent, these instrument have contributed either to worsen the problem of unemployment or alleviate it.To investigate this problem, two hypotheses were formulated as follows.Ho: There is no relationship between money supply and unemployment.Hi: There is no relationship between federal expenditure and unemployme...
TABLE OF CONTENTS TITLE PAGE DEDICATION ACKNOWLEDGEMENT TABLE OF CONTENTS CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY 1.2 STATEMENT OF THE PROBLEM 1.3 OBJECTIVE OF THE STUDY 1.4 SIGNIFICANCE OF THE STUDY 1.5 SCOPE AND LIMITATIONS 1.6 DEFINITION OF TERMS CHAPTER TWO LITERATURE REVIEW 2.1 WHAT IS MACRO- ECONOMIC? 2.2 MACRO- ECONOMIC PROBLEMS IN NIGERIA 2.3 APPRAISAL OF MACRO- ECONOMICS ACTIVITIES (BETWEEN 1995-1998) 2.4 VARIOUS MACROS –ECONOMICS TOOLS 2.5 EFFECT OF MACRO- E...
ABSTRACTThe research project was on cash budgeting as a basis for making a decision. The whole work has been divided into five chapter.Chapter one: Introduction of the project. Chapter two talks on literature review, Chapter three, takes eared of the methodology, Chapter four is about findings and chapter five is about conclusion and recommendation.In carrying out this project, the research based only on the secondary sources of data collection.In case of secondary approach she (researcher)ut...