ABSTRACT The government of Kenya has for a long time been very much concerned over the persistent poor performance in financial management due to lack of reliable and timely information for decision making. It took an initiative to address the shortcomings of the financial reporting system and to ensure good governance. The International Monetary Fund (IMF) carried out a survey in government accounting in early 1993 followed by a diagnostic study sponsored by the World Bank; this led to intr...
ABSTRACT Kenya's commercial banking sector is poised for major realignments on account of the stiff competition that the sector is witnessing. Certainly therefore, customer retention will be the business battle point. The purpose of this study was to assess the factors influencing customer retention in large peer group commercial banks in Nyeri County. The study aimed to specifically analyze; the influence of product price, customer service quality, customer satisfaction and bank reputation o...
ABSTRACT Career selection is one of many important choices students make in determining future plans, therefore the importance of career choice among senior high students cannot be over emphasized. The purpose of this study was to investigate the extent to which some selected parental factors influence career choices among form four students in Isinya Sub-County in Kenya. The study sought to establish the relationship between these selected parental factors and the student’s career choice....
Abstract The general purpose of the study was to examine the influence of social capital on savings mobilization in co-operative societies in Nyamira County. The specific goals were to examine how trust influences savings mobilization in Nyamira County; establish the effect of networks of association in savings mobilization; examine how norms affect savings mobilization; and establish whether savings mobilization is affected by credit handling as an intervening variable in Nyamira County. A ...
Customer Relationship Management (CRM) is an expanded domain of Relationship Marketing with an information technology component which enables a firm to manage its customers' data with an aim of improving the firm-customer relationship. Though implementation of CRM has the potential to transform organizational performance, this is not well known and understood in Kenya's hospitality industry where some performance indicators have shown that the hospitality industry is not doing well. Although ...
ABSTRACT The purpose of the study was to investigate the effect of small accounting practices on the performance of Micro and Small-sized Enterprises (MSEs). The general objective of the study was to determine the effect of small accounting services on the performance of MSE's in Nakuru County. The specific objectives of the study were;to examine the effect of bookkeeping on the performance of MSEs; to assess the effect of accounting on the performance of MSEs; to investigate the effect of a...
ABSTRACT At inception, oil industry operations in Nigeria were limited to upstream and midstream activities comprising exploration, production, marketing and transportation of crude oil. Downstream refining activity commenced in 1965 as a joint venture between British Petroleum and Shell but with 50 percent equity participation by the Nigerian government. The technology of oil exploration and production, the transport and marketing infrastructure of Nigeria’s crude oil, as well as the cons...
ABSTRACT This study sought to identify competitive strategies used by privately owned business while competing for public tendering opportunities in Public Universities in Kenya. The study identified three main objectives pricing, quality of service and size of the firm as strategies for creating a competitive gain while competing for tendering opportunities in Chartered Public Universities in Kenya. To achieve its objectives the study adopted a descriptive design with quantitative approach ...
ABSTRACT Savings and Credit Cooperative Organisations (SACCOs) mobilize savings and grant members loans at reasonable rates of interest in times of need. The low cost products and ease of formation are among the attributes that have provided a competitive edge to these institutions over the main stream banks in the low income market segment. The study sought to establish the competitive strategies adopted by SACCOs in response to the growing competition from other financial service providers...
ABSTRACT The problem of the present study is that despite the significant findings of the pilot study and existing literature on prevalence of polygamous loyalty amongst the retail chains’ loyalty programmes’ holders in Kenya, much is unknown about the drivers or factors influencing this phenomenon. Polygamous loyalty was conceptualized as customers’ membership to several different retail chains’ loyalty schemes. The study objective therefore was to establish factors influencing this...
ABSTRACT Governments introduce certain rural development programmes to improve the living standard of women in the rural areas. This is on the belief that the rural areas would be better developed if the economic and social status of women are improved since this group constitutes the majority of the rural population. What is evident is that most often, the rural women fail to participate in the development programmes designed for them. The introduction, failure and replacement of Operation ...
ABSTRACT The problem in this study was that despite clear evidence from the literature that actual technology usage is a critical stage in the adoption process; drivers influencing mobile payment use remain under-researched in Kenya. In this study Consumer behavior intention was conceptualized as a predictor of actual use of mobile payment services in Kenya as evidenced from the literature. The study was guided by the following specific objectives; determine the influence of extrinsic and in...
ABSTRACT The demand for animal products is projected to increase progressively due to extensive urbanization, rapid growth of human population and income dynamics. Despite the potential expansion of beef and dairy production, dairy goat production as an option for enhancing food security and income generation in Kenya is likely to benefit from this prospect. Essentially, goat milk is nutritionally superior to the cow milk. Although the importance of goat milk is empirically known, its valuati...
ABSTRACT The returns on coffee sales have been low over the years, characterized by low revenues to the farmers from the coffee societies which market the coffee, inability to cover costs of production, low savings as well as investment in the production process. This has left many families in Nyeri county as well as other parts of the country, where livelihoods relied on coffee farming in abject poverty. The study aimed at determining the factors affecting the earnings of small holder coffe...
The Kenya national government devolution strategy opened up the financial sector to diverse and competitive markets. As a strategy to respond to the fragmented emergent markets and innovate unique products and services commercial banks in Meru County need to leverage on knowledge economy. However, the ambiguity is in translating employees‟ tacit knowledge dimension into actual changes that can lead to process improvement. The purpose of this study was to explore the role knowledge managemen...