Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer loyalty in the Nigerian banking sector. 120 questionnaires were distributed while 110 questionnaires were analyzed. The data was analyzed using statistical packag...
ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer loyalty in the Nigerian banking sector. 120 questionnaires were distributed while 110 questionnaires were analyzed. The data was analyzed using statistic...
CHAPTER ONEINTRODUCTION1.1 Background to the studyIt has become a worldwide dictum that the quality of corporate governance makes animportant difference to the soundness or unsoundness of banks. Thus, effective corporategovernance practice incorporates transparency, openness, accurate reporting andcompliance with statutory regulations among others. Historically, antecedents indicatethat financial crisis is a direct consequence of lack of good corporate go...
ABSTRACT The research project was designed to study the stated electoral commission and development of democracy in Nigeria, a study of Imo State Electoral Commission, the problem under investigation is that all the benefits and attributes of what the election process should mean cannot be associated with Nigeria as a democratic society. The study...
ABSTRACT This study seeks to examine the impact of the Nigerian capital market as a tool for economic growth from the period of 1982-2016. The study has its main objectives. The ascertainment of the effect of capital market activities on economic growth with the specific objectives of one, examine the impact of market capitalization on economic growth in Nigeria. The study revises Gross Domestic Product on All Share Index, Value of Transaction and Market Capitalization which are indices of Ca...
ABSTRACT The banking industry in Nigeria is now facing unprecedented competition from non-traditional banking institutions, which now offer banking and financial service over the internet. The purpose of this study was to evaluate the influence of electronic banking on the Nigeria banking system. This study among other reasons would help to enlighten operators in the banking sector and other concerned individuals and organization on the adoption of Electronic Banking. The research basical...
ABSTRACT The CBN Code of Corporate Governance stated that Corporate Governance refers to the processes and structure by which the business and affairs of an institution are directed and managed. The objectives of this study are to examine Corporate Governance in relation to the promotion of corporate fairness, transparency and accountability in banks, to establish the purpose of Corporate Governance on banks and determine the application of its procedure in the banking sector, to establish th...
ABSTRACT The study is aimed at the assessment of compliance with internal control mechanism by Microfinance Banks in the North Central States of Nigeria. Data were collected through the use of structured questionnaire which contained 45 items. Descriptive statistics, mean, standard deviation and t-test were used for data analysis. Simple random sampling was used to select three states (Benue, Nasarawa and Plateau) and Abuja out of the six states in the North Central States of Nigeri...
This study investigates Stock Price Movements and the Value of firms in Nigeria using secondary data research design and pooled data study approach. Five firms were selected for the study between 2005 and 2015. Data were analysed using Ordinary Least Square (OLS) regression technique. Variables used were Shareholders’ Fund (dependent variable), Earnings Per Share, Dividend Per Share, and Return on Shareholders’ Funds. EPS shows a positive and significant relationship at Mobil Oil Nig Plc;...
In this study, the relationship between investment portfolio of banks and economic growth in Nigeria was examined. The work was designed to find out the structure and trend of bank investment portfolio in Nigeria and to establish the relationship between gross domestic product, unemployment rate, per capita income and bank investments in treasury bills, bonds and shares in Nigeria from 1985 to 2015. The desk research design was used and secondary data obtained from the Central Bank of Niger...
This study examines the causal relationship between stock market performance and economic growth in Nigeria for the period 1987 -2014, using annual secondary data. Economic growth is proxied by gross domestic product (GDP) while capital market performance is measured by market capitalization, total new issues, volume of transaction and listed equities. The objective is to empirically analyze, using link between capital market performance and economic growth (i.e. whether stock market perfor...
ABSTRACT Over years, Nigeria’s public funds have not been properly accounted for. This has drastically increased the cost of governance. There is no gain saying the fact that, the cost of governance in Nigeria is too high and has in no small way hindered the Nation’s development both human and infrastructural. It is also one of the reasons why corruption has eaten deep into the fabrics of our society. To eliminate or mini...
The purpose of this study was to examine the effect of some macroeconomic variables on stock market price in Ghana. The study employed yearly data spanning the period of January 1990 to December 2016. Unit root test was performed using Augmented Dickey-Fuller Test (ADF) and Philips-Perron test (PP), Cointegration was also applied. The macroeconomic variables considered were Gross Domestic Product (GDP), Exchange Rate (EXR), Foreign Direct Investment (FDI), Money Supply (M2) and Infl...
Abstract Marketing as associated to banking is to explain a suitable promise to a customer through a variety of products and services and also to confirm operative distribution through satisfaction. The need for marketing of financial services cannot be over emphasized because it is vital, as it has helped firms such as banks and non-banks that engages in operational service delivery to maximize profit. The marketing tactic includes forestalling, classifying, responding and satisfying the ...
This study has examined the impact of external reserve on economic growth between 1986 and 2016 by relying on secondary sources of data.Analysis of the data was done using inferential statistics i.e Ordinary Least Square(OLS) regression.The result of the analysis revealed that each. of the external reserve proxies is a good predictor of economic growth collectively rather than individually because the R2 was as high as 92% while each of them was also positively related to economic growt...