Total Quality Management has been proposed to improve customer satisfaction and has received considerable attention in the recent studies. Despite the recent effort on Total Quality Management, little work has been done on the effect of TQM on Customer satisfaction in institutions of higher learning in Kenya. This study sought to establish the effect of Total Quality Management practices on Customer satisfaction in institutions of higher learning in Kenya. A case of selected universities...
ABSTRACT Small and Medium Enterprises (SMEs) make up the biggest chunk of any country’s economic block with its capacity to gainfully engage the highest number of workforce. Effective and efficient performance of the economic sectors is critical to economic growth. Sadly, though a lot of resources have been pumped to the sector by the Kenyan government, much is yet to be attained. The sector has been experiencing failure for the last decade. The study looked at how knowledge management str...
ABSTRACT The overarching objective of any going-concern business entity is performance sustainability. However, performance sustainability challenges continue to persist in the banking industry despite appropriation of different performance management strategies. This challenge obtains in commercial banks in Kenya as evidenced by the recent assumption of cost rationalisation measures, increasing volumes of non-performing loans, acquisitions, liquidation, and statutory management of some bank...
ABSTRACT The sheer number of orphaned and vulnerable children is overwhelming. Many wellmeaning donors are funding orphanages as a solution to the problem. However, orphanages are expensive and can only reach small numbers of children. Research by the World Bank in Kenya for example; found the cost of operating orphanages to be six times higher than the cost of caring for children in the community. While institutions can serve as a temporary and last-resort response for children with no othe...
ABSTRACT Financial Audits in the public sector have since independence been carried out manually in the Country. The use of this manual approach in the performance of auditing had raised queries as to the quality of audits, detection of fraud and timeliness of reports presented to parliament. Through the adoption of Integrated Financial Management Information Systems in Government Ministries, the financial function and operations have since been automated. With the shift of the Government fi...
ABSTRACT Commercial banks play a vital role in the allocation of capital resources and risk sharing of future flows in any given economy or country. An efficient and effective banking industry in any economy facilitates business cycles which bring about increased growth and welfare in that country. Therefore, the financial performance of commercial banks is of great importance to a nation. However, the profitability of commercial banks is affected by the changes in monetary policy. Monet...
ABSTRACT Risk management framework is important for the financial stability of Deposit Taking Saccos (DTS) and other money lending institutions in Kenya. Effective risk management can decrease the probability of default and ensure financial stability in the Savings and Credit Cooperative Societies. The aggregate ratio of non-performing loans to gross loans of Deposit Taking SACCOS has increased in successive years since 2013 while there level of compliance with capital adequacy ratios as...
ABSTRACT Microfinance institutions (MFIs) were established to fill the gap in the financial services sector by providing funds to the poor and lower income group and thus alleviating poverty and enhance their business activities. In the credit market, agency problem, moral hazard and adverse selection exist because of information asymmetries. Information asymmetries are the main obstacle for MFIs to provide loans to clients. This study sought to analyze socio-economic issues that affect loan ...
ABSTRACT This research project is on the implementation of strategies and performance of public research institutions in Kenya in the case of the KEMRI-Wellcome Trust Research Programme (KWTRP) in Kilifi County. Implementation of strategy in most of the donor funded institutions is primarily driven by the availability of financial resources yet this is just one of the factors that affect implementation of strategies and performance of these organisations. The question that the study sought to...
Employee turnover is a great concern to public health practitioners in developing nations due to the fact that most employees in hospitals are favoring being employed in hospitals from developed nations. Nevertheless, the poor state of customer service in some public hospitals in Kenya has caused high turnover and weak self-esteem among staff, making it difficult to guarantee 24-hour coverage resulting in problems with patients care. Thus, the general objective was to establish the effec...
ABSTRACT The banking industry in Kenya is highly competitive with many players such that only those banks that are able to rethink their strategies remain competitive and are able to survive. The study set to establish how strategic responses affected organizational competitiveness by examining the case of KCB Bank Group Ltd Kenya. Specifically, the study focused on: determining the influence of training and development strategy on organizational competitiveness at KCB Bank Group Ltd Ken...
Various attempts have been made with the aim of to exploring the significance of Corporate Social responsibility across numerous organizations throughout the world. However, there is limited literature that exists about the significant influence of corporate social responsibility on organization performance in Kenya. The goal of this study was to explore the influence of Social Corporate Responsibility on organization Performance. It specifically sought to establish the influence of phil...
These innovations by microfinance have increased efficiency of doing business. It remains largely unclear whether microfinance banks are adequately innovative in their operations given that the number of branches and their clientele base are continuously limited in growth and expansion in Nairobi County. Performance and growth are related in that a firm cannot grow if it fails to post sound performance. The general objective of the study was to determine financial innovation and perform...
ABSTRACT The researcher carried out research on the assessment of determinants of growth of Savings and Credit Co-operatives in Kenya: A Case of Dagoretti District in Kenya. The research focused on challenges that face co-operatives as they grow and the effect on quality of services offered to the members. The research established how organizations grow and identified growth strategies for business entities that do apply to Saccos in Dagoretti also. The researcher mainly looked at growth thro...
Small and medium enterprises globally have donated to macroeconomic visions of nations and their development is important for markets that are competitive and competence, absorption of labor and produce. Some elements are supposed to be connected through working efficiencies and other segments interventions like formation of an enabling lawful and approach framework, facilitation of access to markets, investments of capital, offering trainings, development of infrastructure, building cap...