Abstract/Overview The main aim of this study is to examine the effect of service quality dimensions on customer loyalty to the providers of retail banking services. It investigates the relationship between service quality dimensions and customer loyalty. To achieve this purpose, data was collected from a sample of 384 current customers of commercial banks on the five dimensions of service delivery: tangibility, reliability, responsiveness, assurance and empathy. The results indicate that ...
TABLE OF CONTENTSTitle page iCertification iiDedication iiiAcknowledgements ivTable of Contents viCHAPTER ONE1.1 Introduction 1.2 Objective of the study1.3 The scope of the study1.4 The significance of the study1.5 Historical background of the case study1.6 Definitions of key conceptsCHAPTER TWO2.1 Scholars view on personnel management2.2 Benefits of personnel management to an organization 2.3 Functions of personnel managementCHAPTER THREE3.1 Research Methodology3.2 Instruments or T...
TABLE OF CONTENTTitle pageCertificationDedicationAcknowledgementTable of contentsCHAPTER ONE1.0 General Introduction1.1 Statement of the problem1.2 Objectives of the study1.3 Significance of the study1.4 Scope and Limitation of the study1.5 Historical Background of United Bank of Africa1.6 Definition of termsCHAPTER TWO2.0 Literature reviewCHAPTER THREE3.0 Research methodology3.1 Research methods used 3.2 Research instrument used in collecting data3.3 Sampling design procedure3.4 Source ...
Table of ContentTitle Page iCertification iiDedication iiiAcknowledgement ivTable of contents vChapter one1.0 Introduction 11.1 Historical background of the study 11.2 Organization chart of the case study 21.3 Statement of the problem 31.4 Objectives of the study 41.5 Scope of the study 41.6 Limitations of the study 51.7 H...
TABLE OF CONTENTSTitle pageDedicationAcknowledgementTable of contentsCHAPTER ONE1.1 Introduction1.2 Statement of problem1.3 Objective of the study1.4 Importance of the study1.5 Scope and limitation of the studyCHAPTER TWO2.1 Definition of advertising2.2 Objectives of advertising2.3 Economics justification of advertising2.4 Forms of advertising2.5 Critism of advertisingCHAPTER THREE3.1 Source of data and information3.2 Research population and sample size3.3 Statistical techniques3.4 Research p...
TABLE OF CONTENTTitle pageApproval SheetDedicationAcknowledgementTable of contentCHAPTER ONE: INTRODUCTION1.0 Introduction/ background1.1 Statement of research problem1.2 Research question1.3 Objective of the study1.4 Research hypothesis1.5 Significance of the study1.6 Scope and limitation of the study1.7 Definition of the terms1.8 Organization/ plan of the studyCHAPTER TWO: LITERATURE REVIEW2.0 Literature review2.1 Desirable types of credit facilities by oceanic bank international plc.2.2 Pr...
ABSTRACTThis research work treats marketing research as instrument in the success of small-scale enterprises. The statement of problem of this study deems it fit to verify and investigate application of marketing research. Concept in small-scale enterprises. This project also wants to look at marketing research if it can serve as tools effectively and efficiently and also if there is any room for improvement. The objective of the study is endeavoured to examined the problem involved in applic...
TABLE OF CONTENTTitle page iCertification iiDedication iiiAcknowledgment iv-vTable of Contents vi-viiiProposal ixCHAPTER ONE: INTRODUCTION1.1 Introduction 1-2 1.2 Statement of the Problem 2-31.3 Objectives of the Study 41.4 Scope of the Study 51.5 Significance of the Study 5-61.6 Limitation of the Study 61.7 Definition of the Terms 6-7CHAPTER TWO: LITERATURE REVIEW2.1 Review of General Texts 8-252.2 Human Resources Management and Organization 25-27Effectiveness2.3 Appraisal Revie...
1.0 BACKGROUND OF THE STUDY1.1 INTRODUCTION Training can be defined as the act of undergoing some courses after the formal education has been undergone in order to be able to perform effectively. Training can also be defined as an instrument which is essential in the staff development and formulation of promotion policy. It also aimed at the development of a person to acquire enough knowledge skills, communication and attitudes for a vocational purpose that is, the creation of leaving op...
TABLE OF CONTENTTitle page iCertification iiDedication iiiAcknowledgement ivTable of content vAbstract viCHAPTER ONE INTRODUCTION1.1 Background to the study 1.2 Statement of the problem 1.3 Aims and objectives of the study 1.4 Scope of the study 1.5 Limitation and constraints to the study CHAPTER TWOLITERATURE REVIEW 2.1 Conceptual issue in micro finance industry 2.2 Rational for the establishment of microfinance 2.3 F...
TABLE OF CONTENTTitle page iCertification iiDedication iiiAcknowledgement ivCHAPTER ONEIntroduction 1.1 Background of the study 11.2 Statement of problems of the study 21.3 Aims and objectives of the study 31.4 Significance of the study 41.5 Scope of the study 51.6 Limitations and constraints to the study 5CHAPTER TWO Literature review 2.1 Motivation and its concept 72.2 The importance of motivation to the management 172.3 Motivation techniques and strategy 182.4 Organization concept, ...
TABLE OF CONTENTTitle page iCertification iiDedication iiiAcknowledgement ivCHAPTER ONEIntroduction 1.1 Background of the study 11.2 Statement of problems of the study 21.3 Aims and objectives of the study 31.4 Significance of the study 41.5 Scope of the study 51.6 Limitations and constraints to the study 5CHAPTER TWO Literature review 2.1 Motivation and its concept 72.2 The importance of motivation to the management 172.3 Motivation techniques and strategy 182.4 Organization concept, ...
TABLE OF CONTENTSTitle page Certification DedicationAcknowledgement Abstract Table of contentsCHAPTER ONE 1.0 Introduction1.1 Background of the study1.2 Statement of problem1.3 Aim and Objective of the study1.4 Significance of the study1.5 Scope of the study1.6 Limitation and constraint to the studyCHAPTER TWO:- LITERATURE REVIEW2.1 Introduction of Internet 2.2 Definition of Internet2.3 History of Internet2.4 Definition of Electronic Commerce and Internet Marketi...
ABSTRACTIt might be patient for the purpose of given the subject a vivid understanding on the need for quality control in a manufacturing organization.The chapter one of this project comprises of the general introduction , historical background of the organization chart , showing the department and position statement scope and the limitation of the study as well as the definition of term in the project .Chapter two em...
TABLE OF CONTENTSTitle page ICertification II Dedication IIIAcknowledgements IVTable of contents VIChapter one: Introduction 1.1 Background of the study 1.2 Statement of the problem 1.3 Objective of the study 1.4 Significances of the study 1.5 Scope of the study 1.6 Limitation of the study 1.7 Definition of terms Chapter two: Literature Reviews 2.1 The chapter of privatization 2.2 Organizing for privatization 2.3 Planning for privatization 2.4 Purpose of privatization 2.5 Benefits of pri...