The researcher chose this topic of study because many organizations especially government institutions do not take communication as a serious issue. They do not consider it much as they ignore and do not see it as one of the reasons that enhance poor performance in the organization. The topic of the study was to understand the concept of communication and its effects on employee performance in Iyabe health centre. The specific objectives of the. study were to examine the effects of feedback o...
Most of the value-added in manufacturing or product compames 1s created by knowledge-based service activities such as research and development, marketing research, product design, customer service, advertising, or distribution. Winning firms are organizations that most successfully master the business issues critical to their performance, and develop the most precise understanding of definitions of value and creation of value. Competitive advantage has a lot to do with leveraging the knowledg...
The study was aimed at examining the effects of Decentralization on the Tender award systems in Local Govemments, Kampala City Council-Central Division. The objectives of the study were to establish the extent to which the general public (beneficiaries) benefit from services tendered to private bidders, to examine whether or not the suppliers/ providers have executed the services for which they are tendered and to fmd out whether the award of tenders to the private bidders is free and fair. D...
ABSTRACT This report focuses on the relationship between customer service strategy and customer retention in organizations. The study first broadly reviews the concepts of customer service and customer retention. Against the hypothesis that customer service is the key driver of customer retention, the study highlights the key components of customer service and how each of these components enhances customer retention in organizations. A review of existing Literature and analysis of works from...
The study was conducted on Electronic funds transfer and its purpose was to establish the relationship between Electronic funds transfer and service delivery in Bank of Africa. The objectives were: a, To detennine the efficiency and effectiveness of electronic funds transfer.b,To detennine the level of service delivery.c,To determine whether electronic funds transfer has improved service delivery ai Bank of Africa . The study used cross sectional research designs. Data was obtained from prima...
The study was to establish the effects of advertising on sales volume of MTN Uganda Kampala district. It was guided by a number of objectives which were; to establish the effects of advertising on the sales of MTN Uganda, Kampala district; to determine other factors affecting sales volume of MTN Uganda, Kampala district, to determine ways of improving sales and to establish the relationship between advertising and sales volume. The data was collected from primary and secondary sources. The re...
This study of credit management and performance among the selected corporate firms MTN Uganda limited was carried out to examine credit management towards the performance of corporate firms, with the objectives like (1) assessing the effectiveness of credit management policies of corporate firms,(2) to analyze the motives of holding credit on performance by corporate firms and finally (3) to find the important relationship between credit management performance of corporate firms. Cross sectio...
The study was aimed at establishing the relationship between multiple sourcing and performance. The objectives included the effect of tactical sourcing, multiple sourcing on performance of organizations. The problem of interest included poor quality and supply rehabilitee for the performance of the organization The study adopted a design of qualitative and quantitative approach and used focus group discussion, interviews and self administered questionnaires. The sample was 20 and 60% of the r...
Recently, pressures from globalization have reinvigorated the need to ensure food, safety, national quality, customers demand for convenience, variety and quality combined with new possibilities created by the biotechnology revolution have all led to changing attitude in which the industry becomes more directed at creating products that match what is demanded by consumers. This process is known as chain reversal. A change frorri supply based approach to a demand based approach (Muhlenberg, 20...
Financial management in organizations has evolved from being a subject area in conomics to a strategic function as seen in most organizations today. The evolutionary rocess of financial management or performance as a discipline has been dictated by evelopment in the business environment through technological revolutions which is a reality ~i Uganda. The financial manager has seen his role changing from that of being a simple fundraiser nd custodian of funds (treasurer) to being strategic exec...
ABSTRACT Management of non cun-ent assets in organizations is of great important in running the organization efficiently on its daily operations. If those non cun-ent assets are not managed properly then there is a likely chance that organization will perform poorer. The performance of organizations depends to a large extent on how their resources are allocated and their ability to adapt to a changing condition and therefore there is a great need of the efficient internal control of the orga...
Table of Contents DEDICATION ............................................................................................................................................... i ACKNOWLEGEMENT ............................................................................................................................... ii Appronil ..................................................................................................................................................... iii List of tabl...
ABSTRACT This study was about the impact of motivation on employee performance in German Technical Firm. The purpose of the study was to find out the content of existing motivation policy. The study also gives a clear picture on relationship between motivation and employee performance in German Technical Firm. The study was carried out at head office of German Technical Firm Located in Nairobi, which has about one hundred and fifty employees. It has been observed that motivation has not been ...
ABSTRACT In Congruence, the details of this research paper, note that the most profound and encouraging change in many business is partly due to changes in strategic thinking. Inevitably, strategic analysis and choice remains a concem creating a linkage that had been the SBL and MTN business strategy to enhance optimization and coordination of the company's value chain (products, brands, industry position, and structure) to create trade-off for leveraging the long-te1m strategic posture. In ...
Abstract Information technology is now a basic part of the fabric of every institutional organization. It is almost impossible to find any area of the organization customer service, distribution, finance, marketing or production where strategy, planning and operation do not depend heavily on some aspect of information technology as either a competitive necessity or an opportunity. Designing an Online Patient Record Handling System will improve the general management of Muhimbili National Ho...