ABSTRACT Customer service delivery has become relevant in modern organizations due to global competition requiring a need for employees to be sensitive to the needs of clients. It is therefore necessary that psychological factors which influence customer services are investigated. This study aimed at exploring the relationships among self monitoring, job crafting and contextual performance among customer service employees. Data for the study was collected from 254 customer service personnel,...
ABSTRACT The study sought to find out the influence of organisational learning and employees creativity on the quality of work life among employees in Ghanaian organisations. The design of the study was a sequential explanatory mixed research design. The populations consisted of all employees in Ghanaian organisations. Samples were drawn from lecturers in University of Cape Coast, Educational Foundations Department, nurses from University of Cape Coast hospital, staff from Vodafone Ghana, Gh...
This paper discuss the effects of frustration on performance. The research was carried by the approved process and steps. The frustration was created by giving list of anagrams to 22 participants and the hypothesise were participant will perform better in list A in which no frustration was given and participants will take time on list B in which frustration was created.
ABSTRACT The study investigated the Knowledge and Awareness of Autism Spectrum Disorder among school teachers in Ekiti State. The study is a school based cross-sectional study. A total of 107 teachers were sampled for the study. Knowlecege of Autism Spectrum Disorder (ASK-ASD) was used to assess knowledge while an ordinary awareness questionnarc was used to assess the teachers awareness of Autism Spectrum Disorder (ASD) . Five hypotheses were tested. 111e result revealed that there is no sig...
ABSTRACT This study used a 2x2x2 factorial design to examine framing, certainty and gender effects on security strategy decision. One hundred and twenty (60 male, 60 female) first year students of psychology, University of Nigeria, Nsukka, whose ages ranged from 16-29 years (M = 20.35 years, SD =2.85 years) participated in the study. Framing was varied into positive and negative framing conditions certainty was varied into certainty and uncertainty conditions, while gender was categorized in...
ABSTRACT The study investigated HIV/AIDS status, locus of control and religious affiliation as factors in death anxiety among three hundred and ninety (390) adults in Nsukka Local Government Area. It was hypothesized that HIV/AIDS status, locus of control and religious affiliation will not be a significant factor in death anxiety among adults in Nsukka Local Government Area. Three instruments were used for data collation in this study: The Death anxiety scale, Locus of control of behav...
ABSTRACT The study investigated personality and social support as predictors of life satisfaction among a population of 601 staff of Nigerian Prisons, Enugu State. Data were collected using Life Satisfaction Index-Short Form (Barrette & Murk, 2009), Big Five Inventory (John, Donahue & Kentle, 1991) and Multidimensional Scale of Perceived Social Support (Zimet, Dahlem, Zimet & Farley, 1988). Multiple regression analysis was used to test the significance of the hypotheses. The result of the st...
ABSTRACT The study investigated role of parental education, self-efficacy and achievement motivation in academic engagement among three hundred and fifty-six (356) university of Nigeria, Nsukka undergraduates, (male and female). Three instruments including demographic data were used in the study: The Utrecht Work Engagement Scale- Students version (UWES- S), the New General Self-Efficacy Scale (NGSE) and the Nigerian Adaptation of Herman’s (1970) Questionnaire Measure of Achievement ...
ABSTRACT The study investigated the role of personality difference, coping strategy and stress symptomatology among pregnant women in Enugu metropolis. Two hundred and twenty pregnant women were selected from two hospitals in Enugu Metropolis. One hundred and ten participants were selected from each of these hospitals. Three instruments were used to collect data for the study namely: the brief cope scale (Carver, 1997), type A behavior scale (Omoluabi, 1997) and psychophysiological symptom c...
ABSTRACT This study used a cross-sectional design to investigate the influence of dispositional mindfulness and spirituality on readiness to change cannabis use. Participants were one hundred and fifty seven (157) cannabis users. Their ages ranged between 17 - 44 years, with a mean age of 24.50 (SD = 4.28). Three instruments were used for data collection. Five Facet Mindfulness Questionnaires (Baer, Smith, Hopkins, Krietemeyer, & Toney, 2006), Spiritual Experience Index-Revised (Genia, ...
ABSTRACT The menace of mob mentality has posed flagrant concerns in recent times, since time immemorial various scholars have begged the question of why human individuals defy the laws of morality to do inconceivable things. In this research, another scholastic attempt is being made to unravel. the dynamics· of the psychological factors that predicts susceptibility to mob behaviour. The genesis of this research began with the development of a susceptibility to mob behaviour scale, of which ...
ABSTRACT This study investigated the influence of emotional intelligence and' employee empowerment as predictors of organisational among non-academic staff of Federal University Oye-Ekiti, Ekiti state. The study adopted an ex-post facto research design. A total of 240 nonacademic staff were conveniently and purposefully sampled in the study. These participants were administered with questionnaire consisting the Assessing emotions scale, employee empowerment scale and organisational commitmen...
ABSTRACT Anecdotal evidences have suggested that Africans generally belief and fear voodoo or charm. However, there is no existing scale !o measure the fear of charm. Accordingly, the aim of this study was to develop and validate a measure of fear of charm (Charmophobia). Twenty three (23 items) were generated based on evidences obtained in a Focus Group Discussion (FGD) consisting of 12 participants and reduced to 21 items in the content validity process. To obtaining the factor structure, ...
Abstract This research extends previous work on measuring two dimensions of self-disclosure attributes with gender and self-esteem. One hundred participants were selected using purposive sampling method. Psychological instruments were data collection. Data obtained were analyzed using the statistical package for social sciences (SPSS). Three hypotheses were tested using Two-way Analysis of Variance. Pearson Product Moment Correlation and Independent sample t-test. The result showed that there...
ABSTRACT The overall aim of this study is to examine the extent to which birth order and parenting styles predict academic performance of private secondary school students in Alimosho Local Government Area Lagos. This study was necessary due to the high rate of students low academic performance in private secondary school. Questionnaire was used in collecting specific information from 200 participant. The questionnaire was divided into two parts (Section A and B). Section A consist items that...